Inbound Sales Specialist

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Essential Functions

• Receive and respond to incoming telephone calls, e-mails, chat, and voicemail

• Responsible for handling all referrals from Customer Care Center Associates who have identified a potential sales need

• Authenticate customer identity to ensure the customer and bank are protected from fraud attempts and take additional steps to mitigate risk if needed

• Respond to rate and general information inquiries on deposit products, credit card, and consumer loans and clearly explain features and benefits of each solution

• Enter consumer loan applications into loan origination systems following strict procedural guidelines to ensure compliance

• Explain bank policies, procedures, and/or regulations to customers as they relate to the specific retail solution

• Complete data entry to note customer interactions results

• Remain current with product knowledge and administrative requirements through trainings

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of the compliance field

• Ability to successfully establish rapport with the customer, actively listen, respond promptly with correct information, and recommend appropriate solutions or additional services in response to customer needs

• Ability to maintain a high degree of confidentiality

• Ability to maintain a high level of customer satisfaction

• Ability to work in a high paced environment and maintain stable performance

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• Associate’s degree in Business Administration, or equivalent combination of education and experience required

• 1+ year related customer service experience required

• 1+ year banking experience required

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report

*Remote Schedule: In office 1 day per week 

**For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Customer Care Inbound/Outbound Sales Specialist job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.00 - $21.90 per hour.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

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