*We will only be accepting applicants located in the Twin Cities Metro area. This role will be required to work onsite at our HQ in downtown Minneapolis.
Who We Are
We help hourly teams get shift done.
At When I Work, everything we do starts with a mission to help hourly teams work better together. We deliver on that mission by making hourly workforce management - scheduling, time tracking, shift trading, team messaging, and more - easy and straightforward for managers and employees alike.
The Sales Team at When I Work is a group of results-driven, consultative minded professionals who enjoy understanding a customer's business and how the When I Work product can help them work better together as a team. When you join this team, you join a group of high performing individuals that are always looking for creative ways to convey the value of our product in order to ensure positive outcomes for our customers. As a Product Sales Specialist, you will work directly with our Small Business buyers to enhance their overall user experience and expedite their understanding of When I Work’s apps.
What You’ll Do
You are responsible for managing the first prospect conversation via email, chat, phone call, and/or webinar. You will engage new account sign-ups via inbound connections and provide helpful advice for their business needs by providing product guidance, asking for their business or qualifying leads before scheduling meetings for Account Executives.
- Work with When I Work’s inbound prospects during their trial period
- Provide guidance and best practices on the set-up, implementation and purchase of When I Work’s applications via in-app chat, video presentations, phone, and email
- Conduct one-to-many training and best practice webinars to help customers find value and get set up for success
- Identify opportunities for larger or more complex sales and engage Account Executive team for a more comprehensive product demonstration
- Participate in ongoing training to improve product knowledge and sales skill set
- Continuously identify improvements, communicate recommendations and best practices for company and sales processes
Who You Are
You are a rare combination of talents including technology acumen, business comprehension, and the ability to communicate seamlessly with prospective customers. You are empathetic to the challenges faced by hourly shift workers. You are curious, dependable, resourceful, and get joy from going beyond to make customers successful. You are motivated by a strong, innovative, and passionate work culture and are willing to be adaptable to improve, inspire others, and add value.
Experience and Skills Needed
- Entry level experience in sales, lead generation, or outbound calling, or experience working for or managing a small business
- Technology savvy and ability to quickly learn new things
- Passion for sales, and business consulting in a customer-centric environment
- Experience in a performance-based environment or culture
- Strong computer skills, system aptitude, and the ability to develop processes and procedures
- Strong analytical and problem solving skills
- Strong interpersonal, verbal, and written communication skills
- Excellent time management and organizational skills; ability to prioritize and handle multiple tasks, with attention to detail, and a proactive approach
- Team player with the ability to effectively interact with colleagues and business partners across the company
- Bachelor's degree or any equivalent combination of education, experience, and/or training required
What Would Be Awesome To Have
- Understanding of workforce management solutions and/or human resource management software
- Business development experience
- Previous hourly work experience for a small business
- Knowledge in technology sales, SaaS implementation, mobile apps or cloud software
We believe actions speak louder than words. Every encounter with our people and products should be memorable and helpful. Challenges are exciting, failure is how we learn, and we all have an entrepreneurial spirit. Building an inclusive and equitable workplace isn’t lip service. We invest our time and our money in organizations that are not only working to diversify the current jobscape, but also investing in the future of talent. We’re motivated by a strong, innovative, and passionate work culture and we’re constantly searching for ways to improve and get shift done.
Whether you’re a perfect match or not, if it sounds like a good fit, we encourage you to apply.
The tech industry is notorious for its lack of diverse representation, and we're aware of the research showing that historically underrepresented groups are less likely to apply to a job if they don't believe that they meet all of the criteria. Are you hesitant to submit an application because you're not sure if you check every box? Apply anyway! We would love to hear from you and figure out what you can add to the culture here at When I Work.
We’d love to talk to you! Please submit the following to apply:
- Resume (including months/years of employment for each position).
- Cover letter including:
- an overview of your existing experience
- a convincing reason why you’d like to work at When I Work.
*Must already be authorized to work in the United States or Canada on a full-time basis for any employer.
What We Do
When I Work is an employee scheduling and communication app using the web, mobile apps, text messaging, social media, and email.
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