At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewMotorola Solutions is a global leader in mission-critical communications and analytics.
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.
Motorola Solutions recently announced the acquisition of Openpath access control and Ava video security. The acquisition reaffirms our commitment to being the leader of video security and access control products.
Openpath and Ava are leaders within the physical security industry. These solutions make businesses more secure with multi-factor authentication, enabling a contactless entry experience and an integrated platform that can be easily scaled and managed due to its cloud-based architecture.
Job Description
- Serve as the first point of contact for ISR team questions or escalations.
- Help onboard and train new ISRs; provide coaching and peer development support.
- Monitor team activity dashboards and help drive accountability to SLAs and KPIs.
- Assist with process documentation, team communications, and lead routing improvements.
- Partner with the Inbound Sales Manager on performance tracking and identifying coaching opportunities.
- Support lead quality reviews and collaborate with Performance Marketing on ongoing optimization efforts.
- Provide coverage and support during team lead absences or high-volume periods.
Individual Contributor Responsibilities (approx. 40% of time):
- Handle inbound leads through web, phone, email, and chat.
- Qualify prospects based on defined lead qualification criteria.
- Effectively communicate product value and route qualified opportunities to the correct sales channel.
- Maintain accurate and timely records in Salesforce and other tools.
- Develop deep product knowledge across our portfolio to support prospect needs.
Target Base Salary Range: $50,000 - $55,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
Bachelor's degree or 1+ years experience in sales or customer service
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
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What We Do
About Motorola Solutions | Solving for safer
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Why Work With Us
We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?
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Motorola Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe that the next big idea can come from anyone, anywhere, at any time. That’s why we offer office-based, hybrid and remote working models, where Motorolans can do their best work wherever they work best.
