Inbound Sales Executive

Location: Remote 

At Snoonu, we hold the belief that technology has the power to make anything possible.

Our Vision: to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Our Mission: To radically transform how people live by leveraging technology to connect them with endless possibilities.

Values We Live By

• Be Customer Obsessed - “Focus on the customer and all else will follow.”
• Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
• Work Smart and Deliver Results - “You can do more by doing less, better, and faster.”
• It's all about people - “Be a Team player, together we are stronger.”

Role Summary:
The Inbound Sales Executive is responsible for handling inbound merchant leads and guiding them through every step of the onboarding process. From lead qualification to account activation, the role requires strong communication, attention to detail, and timely coordination with internal teams.

(Some of) What you will be doing:

• Contact inbound leads via CRM and assess their readiness for onboarding
  
• Collect and verify all required merchant documents (CR, trade license, IBAN certificate, etc.)
  
• Support merchants through the contract signing process
  
• Assist in gathering product details, images, logos, and business information
  
• Ensure accurate and timely updates within the CRM system
  
• Follow up to ensure merchants go live on the app within the set SLA
  
• Meet individual KPIs for the number of onboarded brands and response rate
  
• Collaborate with interna teams as such PSC and Content to ensure a smooth handover.