The Role
Handle inbound business enquiries about digital and print advertising, understand customer needs, recommend suitable solutions, convert leads into sales, and manage relationships through the sales process. Responsibilities include follow-ups, upselling, cross-selling, maintaining accurate customer records, meeting sales targets, and collaborating with internal teams. This part-time telephone-based role includes training and requires commuting to the office for 22.5 hours weekly.
Summary Generated by Built In
Join LOCALiQ and make an impact in local media.
Looking for a part-time role where you can put your communication skills to good use and earn commission on top of your basic salary?
LOCALiQ, part of Newsquest Media Group, is looking for a motivated and customer-focused Inbound Sales Advisor to join our team. You'll be the first point of contact for businesses interested in advertising with some of the region's most trusted local news brands, helping them find the right solutions to promote and grow their business.
This is a telephone-based role focused on handling inbound enquiries from businesses that have already shown an interest in our products and services. You'll take the time to understand their goals, explain the options available, and recommend advertising solutions from our digital and print portfolio.
Whether you're an experienced salesperson, have a strong background in customer service, or are looking to develop your commercial skills, we'll provide the training and support you need to succeed.
This is a part-time position, working Monday to Friday during office hours. To be considered, you'll need to be based within commuting distance of the office and be able to work 22.5 hours a week
Key Responsibilities
- Handle inbound calls and enquiries from businesses looking to advertise with LOCALiQ.
- Understand customer needs and recommend suitable digital and print advertising solutions.
- Convert inbound enquiries into sales opportunities and new customers.
- Follow up on warm leads and customer enquiries in a timely and professional manner.
- Manage customer relationships from initial enquiry through to sale.
- Identify opportunities to upsell and cross-sell additional products and services.
- Work towards individual sales targets and team objectives.
- Keep accurate records of customer interactions and sales activity.
- Collaborate with internal teams to ensure a smooth customer experience.
- Represent LOCALiQ professionally while delivering exceptional customer service.
Skills, Knowledge & Expertise
- Excellent communication and relationship-building skills.
- Comfortable speaking to customers over the phone and building rapport quickly.
- A customer-focused approach with the ability to understand needs and recommend solutions.
- Previous experience in sales, customer service, account management, or a similar customer-facing role would be beneficial.
- A positive attitude and willingness to learn.
- Good organisational skills and attention to detail.
- Comfortable working towards targets and KPIs.
- Confident using computer systems and managing customer records.
- Experience within media, advertising, retail, telesales, contact centre, or customer service environments is advantageous but not essential.
- Able to commute to the office and work scheduled part-time hours.
Job Benefits
- Competitive salary + uncapped commission
- Pro rata holiday + bank holidays
- Holiday buy scheme for extra flexibility
- Structured career progression & ongoing training
- Pension plan
- Employee Helpline counselling and advice
- Perks & discounts including:
- Gym membership
- Cycle to Work scheme
- Eye care
- Retail discounts
- Team building days & annual volunteer charity day
Newsquest Media Group is an equal opportunities employer and welcomes applications from all community sections regardless of age, disability, gender reassignment, marriage/civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment process will consist of various stages and activities. As part of our commitment to fairness to all applicants, we will take into account any adjustments that could help you.
About
A name you can trust - we’ve been a part of your community for generations.LOCALiQ is the name for all that Newsquest Media Group does today, from trusted local newspapers and websites to digital marketing services that can help you reach new customers as you’ve never been able to before.LOCALiQ is the name that combines your trusted local news brand with digital marketing.It hasn’t replaced the name of your local Newsquest newspaper and its website, but it encompasses everything we can offer.Those services include online advertising and best-in-class digital marketing, backed by data gathered from our 1.5 million local campaigns and 45 million monthly users.Put our experts to work for you, and we believe you’re hiring the best marketing partner a business can have.
Skills Required
- Excellent communication and relationship-building skills
- Comfort speaking with customers by phone and building rapport
- Customer-focused approach with ability to understand needs and recommend solutions
- Positive attitude and willingness to learn
- Good organizational skills and attention to detail
- Comfort working toward targets and KPIs
- Confidence using computer systems and managing customer records
- Ability to commute to the office
- Ability to work 22.5 hours per week during office hours, Monday to Friday
- Previous experience in sales, customer service, account management, or a similar customer-facing role
- Experience in media, advertising, retail, telesales, contact center, or customer service environments
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The Company
What We Do
We are a media company with a difference. We are committed to bringing a voice to your region by investing in a passionate team of journalists who proudly serve their communities by sharing authoritative news that readers trust. Our sales teams provide local businesses with highly responsive digital advertising and marketing solutions. We are one of the largest regional news publishers in the UK and have a portfolio of more than 250+ local news brands and magazines online and in print. With an online audience of 41 million users a month and 7 million readers a week in print, our content is read by a substantial proportion of the UK population. In addition to our local news brands, we own a number of digital pure play and specialist media businesses such as s1jobs and s1homes, Exchange & Mart, and Newsquest Specialist Media. We also own LOCALiQ, an award-winning digital marketing agency that specialises in driving more leads, increasing online growth and generating return on marketing investment on behalf of thousands of UK SMBs. Our parent company is Gannett Inc, the largest news publisher in the US. Gannett is listed on the New York Stock Exchange.
