Inbound Sales & Onboarding Representative

Prezzee is a leading global digital gift card platform, offering innovative solutions for B2B customers. As we continue to grow in the U.S. market, we are seeking a talented Inbound Sales Development Representative (ISDR) to be the first point of contact for potential B2B clients. 

About the Role

As an Inbound Sales Development Representative (Onboarding), you will manage inbound inquiries through various channels such as email, phone, and web. Your key responsibility is to qualify these leads into either SMB (Small and Medium Business) or enterprise categories. You will be tasked with closing SMB leads and facilitating a smooth handoff of enterprise leads to our Enterprise BD team. You’ll work closely with the B2B account executives and the U.S. team to convert inbound interest into lasting business relationships, all while maintaining lead records in Hubspot.

Key Responsibilities

• Respond to inbound leads via email, phone, and web to assess their business needs and offer suitable Prezzee solutions.
• Qualify leads as SMB or enterprise, and convert SMB leads into customers using tailored communication and strong sales techniques.
• Introduce enterprise leads to the Enterprise BD team for further engagement.
• Build and nurture warm prospects, identifying new business opportunities.
• Maintain and manage a pipeline of SMB prospects using Hubspot to ensure proper lead tracking and follow-up.
• Provide customer support by addressing questions or routing inquiries to the appropriate departments.
• Report on lead generation activities and outcomes to senior management on a weekly, monthly, and quarterly basis.

About you

• Sales experience, ideally in the gift card, rewards, or incentives market.
• Strong communication skills across phone, web calls, and email.
• Ability to proactively nurture leads and convert them into customers.
• Proven experience in using CRM tools (Hubspot preferred) to track and manage leads.
• Knowledge of sales tools like Sales Navigator and Zoominfo is a plus.
• Ability to work effectively in a fast-growing environment.
• Driven, self-motivated individual with a strong desire to grow within Prezzee’s sales organization.

Benefits

• Competitive commission structure 
• Health, dental, vision, 401k
• Generous Employee referral program and staff discounts.
•  We also offer flexible hours, Culture Swap Days & 30 day work from anywhere*
• We have regular virtual and face-to-face events to help us bond and maintain our community vibe
• Self led online learning with Litmos and Linkedin Learnings, industry specific learning opportunities and Lunch & Learn sessions
• Telus Wellbeing platform to support your mental, social, financial and physical wellbeing
  

The Prezzee Story

Prezzee is a global digital gifting platform that creates human connections through remarkable gifting moments. We create leading digital gift solutions for consumers, businesses and 1000+ brand partners across the world. Founded in 2014, Prezzee has evolved from a two person Australian start-up to a global business with teams and operations in North America, United Kingdom, Australia and New Zealand.

Oh, and if you're wondering about our culture?

Whilst our growth is compelling, we know it’s our people and culture that set us apart, and we're equally proud of being recognised in Australia & New Zealand and in the UK as a 2022 & 2023 Great Place to Work®, as well named Foundry's Computerworld 2024 Best Places to Work in IT.

At Prezzee, every team member plays an important role in the business, leaving a unique footprint on Prezzee’s journey. Our team may be spread out across multiple time zones, but our core values remain the same no matter where you are in the world. As a future employee of Prezzee, you're signing up to give openness, give greatness, give magic, and most importantly, always give a damn.

Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you!

Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of your pronouns at any point of the process.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

This position is ideally based in New York, New York. Full time base salary range between: $60,000 and $70,000 USD based on the industry benchmark for position, function, level.  However, actual base salary will depend on location,  varying circumstances and individualized factors  such as job-related knowledge, skills, experience, and other objective business considerations.  The total compensation package for this position includes a competitive STI plan.