The Role
Handle inbound calls and chats to identify customer needs, recommend products, manage CRM pipeline and follow-ups, cross-sell to increase order value, assist with video and in-store trials, and coordinate with support and operations to ensure strong after-sales experience.
Summary Generated by Built In
Job Description for Inbound Sales Associate :
Job Responsibilities -
- Take inbound calls and chats to understand customer’s requirements / needs.
- Engage with leads over chat/calls/video calls and recommend them the products as per their needs.
- Manage the sales pipeline within the CRM, ensure timely follow ups to drive sales & customer satisfaction.
- Cross selling relevant products to the customers in a way to increase the order value.
- Help customers with video trials and store trials at the experience store.
- Coordinating with the support and operations team and deliver great after sales experience.
Requirements
Required Key Skills :
Good communication . English & Hindi
Convincing skills
Negotiation skills
Customer Handling
Knowledge of MS - Office
Listening skills
Benefits
Salary - 2.5LPA - 3.5LPA
Health Insurance
No Dress code
Skills Required
- Good communication (English & Hindi)
- Convincing skills
- Negotiation skills
- Customer handling
- Knowledge of MS Office
- Listening skills
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The Company
What We Do
SharePal is a leading Indian rental platform providing access to aspirational lifestyle products. The company offers a wide range of gear for rent, including travel and trekking equipment, photography tools like DSLRs and GoPros, gaming consoles, and riding gear. By focusing on accessibility and affordability, SharePal empowers consumers to experience high-end products through a sustainable 'own less, live more' model.
