Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.
Who We're Looking For:
Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
This position reports to the Inbound Division Lead
Purpose of the role: To provide comprehensive administrative and operational support for delivery operations, ensuring 99% on-time, in-full customer deliveries through effective route optimization, real-time monitoring, and meticulous data management. This role focuses on maintaining operational excellence by tracking key performance indicators, managing costs and compliance, and providing accurate reporting to support decision-making while ensuring all administrative processes meet company standards and quality requirements.
Your responsibilities can include:
- Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
- Supporting the customer service & buying teams in resolving:
- Customer order queries;
- Complaints and associated resolution, including root cause analysis;
- Supplier delivery issues & queries.
- Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
- Management of all assigned Inbound queries
- Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date.
- Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
- Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.
- Communicate and manage relationships with LSP, suppliers, and vendors regarding shipment status, providing timely updates to internal teams.
- Verification of International shipping documentation
- Coordinating and tracking shipments from multiple points of origin to final destinations.
- Managing International Supplier non-conformance
Qualifications and experience:
- Matric
- Relevant tertiary qualifications a plus
- At least 1 year relevant industry experience
- Competency in MS Office packages
- Relevant tertiary qualifications a plus
Attributes required :
- Solutions-oriented, can-do attitude; self-motivated
- Strong organizational & prioritization skills
- Attention to detail
- Excellent communication skills, both written and spoken
- Ability to interact with internal & external stakeholders at all levels.
- Comfortable with change and an excellent team player
- Comfortable with learning and adapting to new systems
Why Join TFS:
- Purpose-driven impact: Transform lives through logistics innovation
- Advanced technology: Work with cutting-edge systems in a fast-paced environment
- Career growth: Thrive in an agile space that champions continuous improvement
- Inclusive culture: Your unique perspective drives extraordinary results
At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.
More than just a job, we offer:
A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.
Skills Required
- Matric qualification
- At least 1 year of relevant industry experience
- Competency in Microsoft Office packages
- Relevant tertiary qualification
- Strong organizational and prioritization skills
- Excellent written and spoken communication skills
- Ability to interact with internal and external stakeholders at all levels
- Ability to learn and adapt to new systems
takealot.com Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about takealot.com and has not been reviewed or approved by takealot.com.
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Fair & Transparent Compensation — Pay is considered aligned with qualifications in select office and tech functions. This indicates pockets where compensation matches role expectations despite broader variability.
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Wellbeing & Lifestyle Benefits — Employee discounts and company-supported learning opportunities are available to some permanent staff. These perks add non-cash value that can help offset leaner core benefits in certain teams.
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Leave & Time Off Breadth — Paid sick leave, holidays, and flexible scheduling appear in some roles. Such time-off and flexibility elements contribute positively where offered.
takealot.com Insights
What We Do
Takealot.com is the leading eCommerce retailer in South Africa and one of the largest, most innovative eCommerce retailers on the African continent. Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that our customer comes first. Need help or have a question? Reach out to us via our Help Center for assistance https://www.takealot.com/help-centre Our focus is dedicated to improving the customer experience, from the moment they arrive on our website to the moment they receive their order. By aligning ourselves to this philosophy, we believe Takealot will be the #1 shopping destination across Africa.
