We are looking for someone who brings strong inbound logistics and 3PL management experience, with a clear understanding of international freight and customs. A confident, pace-driven decision-maker who can anticipate challenges, solve problems and keep product moving.
They will need to be an engaging collaborator who can influence across a global network, combined with a data-led mindset to turn insight into action using tools such as Excel, PowerPoint and Power BI. If this sounds like you we would love to hear from you!
NB: Although this role is based at our Paddington Support Office a minimum of three days a week some overseas travel will be required to either within the UK or internationally.
What you’ll do
Your key accountabilities will include:
Maintain and develop strong relationships with carriers, freight and customs partners, holding them accountable to KPIs, SLAs and continuous improvement.
Oversee end-to-end inbound shipments to international hubs, proactively managing performance, risks and delivery exceptions to ensure on-time flow.
Ensure customs compliance and import standards are met across the network, working closely with sourcing offices and suppliers to drive accurate, timely shipping.
Partner with 3PL and internal teams to align inbound volumes, capacity and intake, supported by clear KPI reporting and performance management.
Own routing strategy, freight optimisation and cost control, while leading reviews, supporting tender activity and driving continuous improvement across inbound logistics processes.
Who you are
Your skills and experience will include
Strong inbound supply chain and logistics experience, including 3PL management and oversight of inbound volumes within a fast-paced retail environment
Good understanding of international freight and customs requirements, ideally within fashion or multi-market operations
Confident decision-making with the ability to operate at pace, anticipate risks and proactively solve problems
Strong stakeholder management and communication skills, with the ability to collaborate effectively across global, cross-functional teams
Analytical and data-driven, with experience interpreting performance data and using tools such as Excel, PowerPoint and Power BI
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Skills Required
- Proven inbound supply chain and logistics experience, including 3PL management and oversight of inbound volumes
- Good understanding of international freight and customs requirements
- Experience operating in a fast-paced retail or multi-market environment
- Strong stakeholder management and communication skills across global, cross-functional teams
- Confident, pace-driven decision-making with ability to anticipate risks and resolve delivery exceptions
- Analytical and data-driven with experience interpreting performance data and using Excel, PowerPoint and Power BI
- Experience managing KPIs, SLAs, routing strategy, freight optimisation, cost control and tender activity
- Ability to be office-based in Paddington a minimum of three days per week and travel domestically and internationally as required
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
