This is a critical role at the heart of how our supply chain operates, ensuring products flow into our network accurately, efficiently and to the right standards. You will lead a small team, taking ownership of inbound compliance across suppliers, logistics partners and depots, shaping how we manage stock accuracy, supplier performance and payment integrity. Working across a wide network of stakeholders, you will use data, insight and sound judgement to drive improvements and resolve issues that directly impact availability and cost.
Alongside the operational focus, this role plays a key part in the ongoing transformation of our supply chain, supporting how new systems, processes and ways of working land in day-to-day operations. It is a role with real visibility and impact across the network, where your input directly influences how we operate today and how we evolve for tomorrow.
This is a role for someone who thrives in a fast paced, complex environment and is motivated by doing difficult things well. You will be close to the detail, supporting and developing your team while making clear decisions that matter, often in situations where there is no easy answer. If you enjoy using data to challenge, improve and drive standards, and are confident engaging with suppliers and stakeholders to make change happen, this is an opportunity to have a genuine impact.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do
- Lead inbound compliance performance across suppliers, primary distribution and depots, ensuring consistent standards are met across the network
- Develop and support your team, setting clear expectations and enabling them to deliver high standards of compliance performance
- Drive supplier performance through data, insight and engagement, resolving compliance issues and improving accuracy of inbound stock and payments
- Collaborate with logistics, finance, trading and supply chain teams to identify root causes and deliver continuous improvement in end to end processes
- Support network transformation activity, embedding new systems and practices into operational delivery
Who you are
- Experienced in supply chain or operations with a strong understanding of compliance, product flow and supplier performance
- Confident using data and insight to guide decisions and influence outcomes
- Comfortable having direct, sometimes challenging conversations to uphold standards and protect performance
- Experienced in supporting or managing others, with a focus on clarity, consistency and team delivery
- Highly organised with the ability to manage multiple priorities in a fast paced environment
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Skills Required
- Experience in supply chain or operations with understanding of compliance, product flow and supplier performance
- Proven ability to use data and insight to guide decisions and improve performance
- Experience managing or supporting others, including setting expectations and developing a team
- Ability to engage confidently with suppliers and stakeholders, including handling challenging conversations
- Highly organised with ability to manage multiple priorities in a fast-paced environment
- Experience driving continuous improvement and embedding new systems/processes into operations
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
