Inbound Account Executive SMB - Italy

At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.

Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.

As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers.

With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!

Italy is Alma's second-largest market in Europe, where we've built a strong local presence over the past few years with a dedicated team based in Milan. As one of our key expansion markets alongside Spain, Benelux, and Germany, Italy sits at the heart of Alma's European growth strategy.
So far, our Italian team consists of 10 people, and it continues to grow!

You'll be joining a close-knit commercial team, with the full support of our Paris-based functions (Product, Marketing, Ops, Risk, People) working hand in hand with international markets. You would play a crucial role in driving the company’s growth in Italy by identifying new business opportunities, building relationships with potential clients, and expanding our presence.

Permanent contract. Position is based in Milan. Occasional travel between Milan and Paris. Remote policy : 3 days at office / 2 days at home

As a SMB Inbound Account Executive, you'll be responsible for managing and converting inbound leads into successful client partnerships. Serving as the first point of contact for prospective clients, you'll play a critical role in growing Alma's presence in the Italian market. This position is based in Milan, with occasional travel between Milan and Paris as needed.

In a nutshell, your main responsibilities include:

1) Lead Qualification & Conversion

• Manage a high volume of inbound leads through phone, email, and video calls
• Qualify prospects by understanding their needs, budget, and decision-making process
• Convert qualified leads into active customers by clearly communicating Alma’s value proposition
  

2) Sales Process Management

• Guide prospects through the sales funnel from initial interest to onboarding
• Collaborate with the Sales and Marketing teams to improve lead quality and conversion strategies
• Maintain detailed and accurate records of all interactions and deals in our CRM
  

3) Customer Needs & Solution Design

• Conduct needs assessments to tailor Alma’s solutions to each prospect
• Provide clear product demonstrations and answer detailed questions about our platform
• Serve as a trusted advisor to prospects, helping them understand how Alma can solve their business challenges
  

4) Reporting & Optimisation

• Provide regular feedback to the Marketing and Product teams on lead quality and customer insights
• Track and report sales performance and funnel metrics
• Continuously improve sales approaches and messaging based on data and insights

- Salesforce
- Gong
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- Dust
- SalesNavigator

To succeed in this job:

• Experience: 1 to 2 years of experience in sales or customer-facing roles, ideally in a fast-paced Tech or SaaS environment, with proven ability to manage a high volume of leads and achieve conversation targets
• Language: native Italian speaker and fluency in English are mandatory as you'll be working with both local and international clients
• You possess excellent communication, negotiation, and presentation skills, with the ability to quickly build relationship and understand customer needs
• You're self-motivated, goal-oriented, have a high level of organisation and attention to detail, and able to work independently as well as in teams
• You're comfortable using CRM tools (e.g., Salesforce, HubSpot) and sales automation platforms
  

And it will be nice if you also

• Have a strong understanding of market dynamics in Europe, with a particular focus on Italy
• Are proficient in using CRM softwares and sales tracking tools

Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience.

• Join a growing company that's reshaping how merchants and consumers connect
• High ownership from day one, with real impact on business growth
• A fast-paced, entrepreneurial environment where your ideas and results matter
• The chance to help build a category and be part of something meaningful

• Salary range €40,000 gross annually (total compensation package: fixed salary + performance-based sales bonus tied to objectives).

• Health insurance (FondoEst): 91% paid by Alma which corresponds to 252€/year (21€/month).
  Your contribution will be 9% (24€/year which equals to 2€ per month)

• Meal vouchers: 231€/month paid by Alma

• Holidays: 22 working days as annual leaves + 4 days of time for rest + public holidays

• Sport: 50€/month subscription costs reimbursed by Alma

• Access to our Learning & Development Platform

• Video call with a Talent Acquisition team member to understand your path, motivation & present you the role.
• Video call with your future manager to deep dive the role, the team, your profile and answer all your questions.
• Take home case study and presentation (ideally in house) to assess your practical knowledge.
• Final interview with VP Sales
• Reference check