IN_DCIN_Assistant Manager/Executive/Engineer_Field Service_Bangalore

Company Description

The Bosch Group is a leading global supplier of technology and services, in the areas of Automotive Technology, Industrial Technology, Consumer Goods, Energy and Building Technology.
In India, the Group operates through nine companies with a combined strength of over 30,000 associates which includes around 14,000 research and development associates.
Bosch Rexroth AG is one of the world's leading specialists in the field of drive and control technologies. Under the brand name of Rexroth the company supplies customers with tailored solutions for driving, controlling and moving - for industrial applications and factory automation, mobile applications and using renewable energies.
Bosch Rexroth India Pvt. Ltd. is 100% subsidiary of Bosch Rexroth AG, having Sales Turnover of around INR 2000 Crores in 2024 & Head office & Plant at Sanand, Ahmedabad.
We invite promising and dynamic professionals for a long-term and rewarding career with Bosch.

“The Bosch Group is a globally recognized provider of technology and services, excelling in Automotive Technology, Industrial Technology, Consumer Goods, Energy, and Building Technology. With a strong presence in India, the Group operates through nine companies and boasts an impressive workforce of over 400,000 associates, including approximately 20,000 dedicated to research and development. Among its subsidiaries, Bosch Rexroth AG stands out as a leading expert in drive and control technologies. Changing scenes on the theatre, production lines that automatically adapt to new products in the factory of the future, always sufficient power for moving slice gates that weigh several metric tons, and mobile machines conquering narrow forest trails or the largest construction sites in the world: Creating movement is our driving force.

As a global partner, Bosch Rexroth stands by mechanical and plant engineering challenges worldwide, armed with cutting-edge technology and unparalleled industry expertise. With a dedicated workforce of over 32,300 employees, we strive to deliver safe, efficient, intelligent, and powerful solutions. Our team excels in enabling cost-effective production of small batch sizes and optimizing energy consumption while boosting productivity. Equipped with a diverse cross-technology portfolio, digital services, and comprehensive support, we are committed to being your ultimate partner for machines and plants. With us, movement is synonymous with success. WE MOVE. YOU WIN.

As a subsidiary of Bosch Rexroth AG, Bosch Rexroth India is not just a leading provider of drive and control technologies; it is also a fantastic place to build a rewarding career. With its strong commitment to employee development and well-being, Bosch Rexroth India creates an environment that fosters growth, innovation, and collaboration with proven track record of  turnover of 1300cr+. The company values its talented workforce and provides ample opportunities for learning and advancement, with a focus on promoting a healthy work-life balance. As part of the Bosch Group, Bosch Rexroth India benefits from the global organization's resources and expertise, allowing employees to be a part of groundbreaking projects and cutting-edge technologies. Furthermore, the company's inclusive and diverse culture encourages creativity and teamwork, making it a great place for professionals seeking a dynamic and fulfilling work experience. At Bosch Rexroth India, employees are not only part of a renowned organization but also empowered to make a real impact in driving the future of technology and engineering. WE MOVE. YOU WIN.”

Job Responsibilities

• Site visits at customer locations for technical solutions, trouble shooting, installation & commissioning.
• Handling inbound calls from customers with various technical complaints on Rexroth products and services.
• Associating with customers in conversation over phone, MS teams, skype, WhatsApp or email to determine the type of complaint and support through site visits to resolve the complaint.
• Collaborating with other departments like sales, application, design, quality, manufacturing, and logistics for support if complaint related to department.
• Supporting fellow Service team members, as needed, to ensure customer service support delivery on time.
• Generating tickets & CS Notifications and assign to responsible department and follow up for solution and ensuring the closure of ticket in defined time.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

Position Criteria

• Excellent communication and interpersonal skills.
• Strong analytical aptitude and complex problem-solving skills.
• Intermediate/advanced knowledge of Microsoft office applications.
• Strong exposure working on SAP like MM module, and PRP Module.
• Effective time management, prioritization, and project management skills
• Knowledge and practice of safety precautions related to working with hydraulic, electrical, and electronic equipment.
• Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

Required (Basic) Qualifications:

• Diploma/Bachelor's degree in mechatronics or mechanical with 5 - 8 years of experience in hydraulic field like installation & commissioning of hydraulic power packs, trouble shooting of hydraulic problems & components i.e., Pumps, motors, valves, cylinders.
• Good functional knowledge of hydraulic components like valves, pumps, proportional & servo valves, pumps, and cylinders.
• Have ability to read and understand the hydraulic circuit diagrams.
• Experience in testing, troubleshooting, evaluating, and servicing of hydraulic components and systems.
• Experience piping execution and should be familiar with pickling, flushing processes.

Knowledge / Specialization / Experience / Expertise required in the areas like:

Technical know-how of hydraulic system
commissioning, trouble shooting, customer
complaint handling. Know-how of M.S Office and
other soft skills. Good communication skills.