At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job SummaryThe Impound Specialist II will be responsible for monitoring, reviewing and processing required functions in accordance to Impound processes and requirements. Processes and functions should be performed in accordance to regulations, policy and procedure with responsibilities including, but are not limited to, handling impound accounts and matters with impound expertise and at a heightened impound knowledge level. The Impound Specialist II will work closely with the Impound Manager, Impound facilitates, vendors, Legal Department and internal Leadership Team when handling impound matters, customer escalations, and impound process defects. Specific handling items could also include performing actions that would reduce potential losses within the impound portfolio, abandonment review, replevin action with the legal department, escalated negotiating, as well as performing manager designated tasks due to expertise, knowledge, and experience with end to end impound processes and requirements.
Job DutiesHandle and process assigned volume, projects and target assignments within Impound processes for appropriate handling within established SLA
Service Impound calls and correspondence involving customers, legal department, impound vendors, and recovery vendors as required and delegated
Complete Impound functions and process with escalation, effort to mitigate losses, accuracy and in compliance with regulations, policy and procedure
Assist other departments, Vendors, Legal Department and Impound Manager as needed, required and directed
Other duties as assigned.
Education and Work ExperienceHigh school diploma or equivalent.
Two (2) plus years of experience in servicing center environment
Two (2) plus years of experience in Impound requirements and processes
High level of knowledge in Impound process, regulations, requirements and structure
Knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
Established verbal and written communication skills.
Working knowledge of Microsoft Office Suite, including Excel and Word.
Ability to maintain confidentiality
Adaptable to changes within a face paced environment
#LI-Hybrid
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
The pay range for this role is $19.80 - $24.40 hourly.
Exeter Finance LLC is an Equal Opportunity Employer.
Skills Required
- High school diploma or equivalent
- Two plus years of experience in servicing center environment
- Two plus years of experience in Impound requirements and processes
- High level of knowledge in Impound process, regulations, requirements
- Knowledge of collections policies and FDCPA
- Established verbal and written communication skills
- Working knowledge of Microsoft Office Suite, including Excel and Word
- Ability to maintain confidentiality
- Adaptable to changes within a fast paced environment
What We Do
At Exeter, we are committed to helping consumers find the right financing for their next vehicle purchase. We work with thousands of franchised and independent auto dealers nationwide to make vehicle ownership possible for everyone. We have helped more than one million consumers purchase the cars and trucks they want by providing the financing solutions they need. Our mission is to create superior value for our stakeholders by providing financial solutions through building exceptional customer, dealer and partner relationships while exhibiting a Culture of Excellence. Our vision is to be a premier auto finance company and lender of choice known for its People, Performance and Service.
