At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job SummaryThe Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness. The Impound Specialist I will processes Impound accounts and functions in accordance to regulations, policies, procedures with responsibilities including, but not limited to, reviewing accounts identified as potential impound, performing appropriate calculations for recovery justifications or abandonment, processing accounts into and closing impound as well as reviewing and processing accounts appropriately based on verbal and written notifications of Impound. Communication requirements include but are not limited to customers, recovery agents, impound facilities, and police departments. restrictions, requirements, policy and procedures.
Job DutiesHandle and process assigned volume within Impound processes for appropriate handling within established SLA
Service Potential and Actual Impound calls within established call handling and correspondence requirements
Complete end to end Impound functions with accuracy and in compliance with regulations, policy and procedure
Assist other departments as well as Impound vendors as needed
Other duties as assigned
Education and Work ExperienceHigh school diploma or equivalent.
One (1) year of experience in servicing center environment
Experience in Impound processes preferred
Knowledge of Impound process, regulations, requirements and structure preferred
General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
Established verbal and written communication skills.
Working knowledge of Microsoft Office Suite, including Excel and Word.
Ability to maintain confidentiality
Adaptable to changes within a face paced environment
#LI-Remote
Exeter Finance LLC is an Equal Opportunity Employer.
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
18.25 USD-$22.00Top Skills
What We Do
At Exeter, we are committed to helping consumers find the right financing for their next vehicle purchase. We work with thousands of franchised and independent auto dealers nationwide to make vehicle ownership possible for everyone. We have helped more than one million consumers purchase the cars and trucks they want by providing the financing solutions they need. Our mission is to create superior value for our stakeholders by providing financial solutions through building exceptional customer, dealer and partner relationships while exhibiting a Culture of Excellence. Our vision is to be a premier auto finance company and lender of choice known for its People, Performance and Service.
