The Role
Oversee daily import freight forwarding operations for multiple white-label customer programs. Supervise and support the operations team, monitor shipment milestones, documentation, customs clearance, delivery, billing, and service performance. Resolve escalated issues, coordinate with carriers, brokers, agents, truckers, warehouses, and overseas offices, and ensure customer-specific procedures and confidentiality requirements are followed. Review operational and financial exceptions, train staff, maintain accurate records, and identify process improvements.
Summary Generated by Built In
As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world’s leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company’s truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a ‘one-stop’ provider of worldwide transportation solutions. (Website: www.shipco.com)
Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our GSG branch located in Elizabeth, NJ for an experienced Import Supervisor.
The Import Supervisor is responsible for overseeing the daily import operations of the Global Solutions Group, which provides white-label services on behalf of our customers. This role ensures shipments are managed accurately, efficiently, and in accordance with each customer's specific procedures and service requirements.
The Import Supervisor will lead the operations team, monitor service performance, resolve escalated issues, and ensure all customer communication reflects the customer's brand and standards. The position requires strong operational knowledge, attention to detail, and the ability to manage multiple customer programs with different processes and expectations.
Key Responsibilities
- Supervise the daily activities and workload of the import operations team.
- Ensure shipments are handled according to customer-specific SOPs, service requirements, and agreed timelines.
- Maintain the integrity of the white-label service by ensuring communication and documentation are presented under the customer's name and according to their standards.
- Monitor shipment milestones, documentation, customs clearance, delivery coordination, and final billing.
- Review operational reports and follow up on shipments requiring immediate attention.
- Serve as the first point of escalation for service issues, delays, customer concerns, and operational exceptions.
- Work closely with overseas offices, agents, carriers, customs brokers, truckers, warehouses, and internal departments.
- Provide timely updates to customers and ensure communication is accurate, consistent, and professional.
- Monitor team performance, productivity, quality, and compliance with established procedures.
- Train and support team members and ensure proper coverage during absences or periods of high volume.
- Identify process gaps and recommend improvements to increase efficiency, service quality, and consistency.
- Support the implementation and onboarding of new white-label customer programs.
- Ensure customer rates, billing instructions, and financial requirements are followed accurately.
- Review profit and loss exceptions, unbilled files, accruals, and vendor invoice discrepancies.
- Maintain complete and accurate shipment records and documentation.
- Ensure compliance with applicable import regulations, company policies, and customer confidentiality requirements.
- Work with management to address recurring operational issues and improve the overall customer experience.
Skills, Knowledge and Expertise
- Strong knowledge of import freight forwarding operations.
- Previous supervisory or team-lead experience preferred.
- Ability to manage multiple customer accounts with different procedures and priorities.
- Strong customer service and problem-solving skills.
- Excellent written and verbal communication.
- Strong organizational skills and attention to detail.
- Ability to work under pressure and manage operational escalations.
- Experience working with carriers, agents, customs brokers, truckers, and other service providers.
- Comfortable reviewing operational and financial performance reports.
- Strong commitment to confidentiality and protecting customer information.
Benefits
We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.
We offer medical, dental, life, and vision insurance, STD, and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.
Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.
About
Scan-Group is the holding firm for a group of companies spanning the shipping and logistics, technology, and leisure industry with its headquarters in Copenhagen, Denmark. The firm is private and 100% Danish-owned with a strong presence in Asia, Europe, and North America.
Skills Required
- Strong knowledge of import freight forwarding operations
- Ability to manage multiple customer accounts with different procedures and priorities
- Strong customer service and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to work under pressure and manage operational escalations
- Experience working with carriers, agents, customs brokers, truckers, and other service providers
- Comfort reviewing operational and financial performance reports
- Strong commitment to confidentiality and protecting customer information
- Previous supervisory or team-lead experience
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The Company
What We Do
SCAN Group is a mission-driven healthcare organization dedicated to improving the health and independence of older adults. It operates SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans, and invests in innovative care delivery models, such as the PACE (Program for All-Inclusive Care for the Elderly) model, to provide comprehensive, integrated care for vulnerable seniors in their homes and communities.
