- Serves as the customer service liaison between the company and the customer(s)
- Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
- Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, CBP/PGA releases and reports
- Track and trace shipments
- Communicates and corresponds with CBP and the various PGAs to resolve routine issues.
- Cross-trains in additional responsibilities.
- Handles confidential information.
- Has experience specific to client submission requirements and clearance of specific commodities
- Opens files, enters notes, information and document requests in corporate systems
- Reviews documentation or issues documents to meet government regulations and carrier regulations
- Convert and verify shipment weight, volume and foreign currency
- Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed
- Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
- Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USDA, etc.
- Maintains communication with customers, carriers and vendors
- Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
- Coordinates pick-ups and invoices files
- Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.
- Handles accounting processes accurately and in a timely manner
- Performs additional duties as assigned by management.
Required Qualifications:
- 2+ years of experience in customs brokerage
- Previous logistics experience
- Proficiency in Microsoft 365
Preferred Qualifications:
- Experience in CMUS or Cargowise
- Experience working at a CHB firm
Ready to join our team?
A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life.Disclaimer:The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What We Do
Founded in 1919, Deringer offers nearly a century of logistics expertise, which is complemented by boutique customer service and a complete commitment to your satisfaction as a customer. We provide you with custom designed services and technology to meet your needs and ensure a seamless supply chain experience. As a logistics partner with deep involvement in new trade regulations, our dedication to international trade compliance directly benefits you. We guide our customers along the complex path of compliance by providing advance notice of new regulations and assistance with adoption of emerging trade requirements, thus facilitating a smooth supply chain and minimizing risk. Our knowledgeable staff, comprised of more than 450 professionals, cares about your success and is passionate about ensuring your shipments arrive on-time and on budget. As the largest privately held U.S. Customs broker in North America, Deringer has 30 locations in the U.S. with a global agency network to facilitate the movement of cargo throughout the world, seamlessly and professionally. Contact us to find out how we can propel your business. Please visit our website, www.anderinger.com, to learn more about us or call us at 1-888-612-6239.
