The Role
Coordinate daily ocean import activities by communicating with clients, origin offices, agents, warehouses, and vendors. Monitor eManifest acceptance, resolve errors, provide documentation and container pickup information, and review warehouse reports for cargo damage, overages, and shortages. The role requires bilingual English/French communication, freight forwarding experience, customs and Incoterms knowledge, eManifest expertise, strong customer service, and computer proficiency.
Summary Generated by Built In
Shipco Transport Montreal is growing our Ocean Import Team. As an Import Coordinator on the team, you will be responsible for the day-to-day tasks involved with engaging with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.
Key Responsibilities
- Monitor and action daily emails from origin offices, agents, clients, and vendors.
- Monitor EManifest close messages for acceptance and immediately notify origin of any errors or exceptions.
- Ensure warehouses are notified and provided with all correct required documentation, EDI transmissions, and container pickup numbers for all containers and/or coloads.
- Check OS&D offload reports and photos received from warehouses for cargo damages and/or overages and/or shortages and notify origin with discrepancies.
Skills, Knowledge and Expertise
- Superior Customer Service aptitude, detailed oriented, multi-tasker, and ability to adapt to a fast paced environment.
- Bilingual English/French
- Minimum 5 years experience in freight forwarding or NVOCC consolidator environment.
- Knowledge of customs regulations and understanding of Incoterms
- Knowledge of EManifest regulations
- Full computer literacy including ability to work with Microsoft Outlook, Word, Excel and Teams
Benefits
Benefits include Group Insurance covering Health, Dental, Life, AD&D, LTD and Critical Care Insurance, HSA and Wellness account coverage after 90 days. We also offer a RRSP and a matching DPSP plan after 12 months of uninterrupted service.
About
Scan-Group is the holding firm for a group of companies spanning the shipping and logistics, technology, and leisure industry with its headquarters in Copenhagen, Denmark. The firm is private and 100% Danish-owned with a strong presence in Asia, Europe, and North America.
Skills Required
- Minimum 5 years of experience in freight forwarding or an NVOCC consolidator environment
- Bilingual English and French
- Knowledge of customs regulations
- Understanding of Incoterms
- Knowledge of eManifest regulations
- Computer literacy, including Microsoft Outlook, Word, Excel, and Teams
- Superior customer service aptitude, attention to detail, multitasking, and adaptability in a fast-paced environment
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The Company
What We Do
SCAN Group is a mission-driven healthcare organization dedicated to improving the health and independence of older adults. It operates SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans, and invests in innovative care delivery models, such as the PACE (Program for All-Inclusive Care for the Elderly) model, to provide comprehensive, integrated care for vulnerable seniors in their homes and communities.
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