The Role
Manage day-to-day customer service and communications with clients, origin offices, agents, and vendors; monitor and act on eManifest messages; ensure warehouses receive correct documentation, EDI transmissions, and container pickup numbers; review OS&D reports and photos for damages/overages/shortages and notify origin of discrepancies to achieve customer satisfaction.
Summary Generated by Built In
The Import Coordinator is responsible for the day-to-day tasks involved with customer service and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.
Key Responsibilities
- Monitor and action daily emails from origin offices, agents, clients, and vendors.
- Monitor EManifest close messages for acceptance and immediately notify origin of any errors or exceptions.
- Ensure warehouses are notified and provided with all correct required documentation, EDI transmissions, and container pickup numbers for all containers and/or coloads.
- Check OS&D offload reports and photos received from warehouses for cargo damages and/or overages and/or shortages and notify origin with discrepancies.
Skills, Knowledge and Expertise
- Superior Customer Service aptitude, detailed oriented, multi-tasker, and ability to adapt to a fast paced environment.
- Bilingual English/French
- Minimum 3 years experience from freight forwarding or NVOCC consolidator environment.
- Knowledge of customs regulations and understanding of Incoterms
- Knowledge of EManifest regulations
- Full computer literacy including ability to work with Microsoft Outlook, Word, Excel and Teams
Benefits
Benefits include Group Insurance covering Health, Dental, Life, AD&D, LTD and Critical Care Insurance, HSA and Wellness account coverage after 90 days. We also offer a RRSP and a matching DPSP plan after 12 months of uninterrupted service.
About
Scan-Group is the holding firm for a group of companies spanning the shipping and logistics, technology, and leisure industry with its headquarters in Copenhagen, Denmark. The firm is private and 100% Danish-owned with a strong presence in Asia, Europe, and North America.
Skills Required
- Superior customer service aptitude, detail-oriented, multi-tasker, ability to adapt to a fast-paced environment.
- Bilingual English/French.
- Minimum 3 years experience in freight forwarding or NVOCC consolidator environment.
- Knowledge of customs regulations and understanding of Incoterms.
- Knowledge of EManifest regulations.
- Full computer literacy including Microsoft Outlook, Word, Excel, and Teams; ability to work with EDI transmissions.
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The Company
What We Do
SCAN Group is a mission-driven healthcare organization dedicated to improving the health and independence of older adults. It operates SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans, and invests in innovative care delivery models, such as the PACE (Program for All-Inclusive Care for the Elderly) model, to provide comprehensive, integrated care for vulnerable seniors in their homes and communities.
