Implementations Manager - San Francisco

The Company

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.

The Role

As a member of the Provider Success team, you will be responsible for onboarding our new providers to PayZen and launching new products with existing customers. You will plan, organize, and manage all phases of a provider launch to ensure robust value is provided to our clients. This includes developing project schedules, managing issues/risks, and on-time execution with cross functional team members and stakeholders. You will drive the process and work closely with revenue cycle leaders, providers, product managers, and development teams. As a key individual contributor, you will develop and maintain process flows, tools and procedures to ensure consistent implementation projects from client to client. You will play a critical role in ensuring your providers understand PayZen’s value, and are set up for long term success. You have a deep understanding of the healthcare revenue cycle and empathy for the patient and provider experience.

Responsibilities

• Oversee the successful implementation of PayZen’s suite of products
• Using a consultative approach, develop and execute an implementation strategy consistent with the provider’s expectations
• Work with our product and engineering teams to define and manage delivery of the technical implementation
• Tasks include defining the exchange of required data, defining integration points, building a data dictionary, managing end-to-end testing and user acceptance testing
• Ensure that an effective customer training program is planned and executed
• Perform ongoing assessments of customer deployments and take the necessary steps to increase adoption, usage, and derived value
• Ensure exceptional value delivery and customer satisfaction bringing all of PayZen’s resources to bear

Qualifications

• Significant relevant technical implementation experience in a healthcare setting, preferably within revenue cycle
• Prior experience working with engineering and product teams a plus
• Excellent communication skills and ability to build trust and rapport with diverse stakeholders, from C-suite executives to frontline staff
• Strong analytical skills to drive decision-making and insights (experience with SQL a plus)
• Ability to create simple and powerful presentations that capture nuance and detail
• Ability to manage multiple projects, prioritize effectively, and deliver on time
• Experience working at both early-stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both
• Previous supervisory/management experience is a plus
• Willingness and ability for travel - approximately 10%
• Bachelor degree preferred 

What we offer to the ideal candidate

• An opportunity to positively affect the lives of thousands of patients
• Contribute to the development of a product that revolutionizes medical payments in ways never seen before
• A chance to join a high-growth company at an early stage
• Become a key member of a collaborative, high performing team, shaping its growth and success
• Competitive pay, benefits and stock options