Implementations Lead/Project Manager (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring!  We are seeking a detail-oriented and client-focused Implementation Lead to support the onboarding, transition, and implementation of clients into CAIP and BPO Corporate Action and Dividend processing services. This role will serve as a key liaison between clients, operations, technology, and product teams to ensure successful delivery of implementation projects, smooth operational setup, and high-quality client experiences.
Responsibilities:

Client Implementation & Onboarding

• Lead end-to-end implementation of new clients and services related to corporate actions and dividend processing within CAIP/BPO environments.

• Coordinate project plans, milestones, deliverables, and governance across internal and external stakeholders.

• Manage client onboarding activities including requirements gathering, solution design, operating model setup, and readiness assessments.

• Act as the primary point of contact during implementation, ensuring clear communication and timely issue resolution.

• Support transition of processes from client teams or incumbent providers into the BPO operating model.

Corporate Actions & Dividend Processing

• Partner with operations and product teams to implement workflows for mandatory, voluntary, and elective corporate actions, as well as cash and stock dividend processing.

• Ensure implementation of accurate event capture, election management, entitlement processing, announcement handling, and reconciliation processes.

• Validate client-specific requirements for event notifications, deadlines, response handling, tax considerations, and reporting.

• Support setup and testing for market deadlines, account structures, standing instructions, and exception management processes.

Business Analysis & Solution Design

• Gather and document business requirements, process flows, controls, and service level expectations.

• Translate client needs into operational and system requirements in partnership with technology and business teams.

• Identify gaps between standard service models and client expectations, proposing scalable implementation solutions.

• Assist in defining target operating models, process maps, and control frameworks for corporate action and dividend services.

Testing & Operational Readiness

• Coordinate user acceptance testing (UAT), parallel testing, and implementation validation for new client setups or service changes.

• Ensure readiness across operations, systems, reporting, controls, and governance prior to go-live.

• Oversee defect tracking, issue remediation, and sign-off processes.

• Support post-implementation stabilization and transition into business-as-usual support teams.

Stakeholder & Risk Management

• Work closely with operations, technology, client service, product, risk, and compliance teams to deliver successful implementation outcomes.

• Track implementation risks, dependencies, and issues; escalate where appropriate.

• Ensure adherence to internal controls, regulatory requirements, and service level agreements.

• Provide regular project status updates to clients and senior management.

Continuous Improvement

• Identify opportunities to improve onboarding processes, implementation governance, and service delivery efficiency.

• Contribute to standardization of implementation documentation, templates, and best practices.

• Support change initiatives related to platform enhancements, process improvements, and service model evolution.

Qualifications:

• Bachelor’s degree in Finance, Business, Operations, or a related field.

• 5+ years of experience in client implementation, transitions, asset servicing, or operations within financial services.

• Strong working knowledge of corporate actions and dividend processing, including event lifecycle, announcements, elections, entitlements, and reconciliations.

• Experience in BPO, outsourcing, or shared services operating models.

• Proven project management and stakeholder management skills.

• Ability to manage multiple concurrent implementations and deadlines in a fast-paced environment.

• Strong analytical, organizational, and problem-solving skills.

• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience with CAIP platform, asset servicing systems, custody operations, or securities processing environments.

• Knowledge of global markets, market deadlines, income events, and voluntary/mandatory corporate action processing

• Familiarity with implementation methodologies, process migration frameworks, and operational readiness models

• Experience with project management tools and documentation standards

Compensation Range: The salary range for this position is between $90,000 - $100,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings for this role.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].