Implementations Associate (Austin Remote)

About Prelim

Prelim is a fast-growing, remote-only startup disrupting the banking industry. We're laser-focused on transforming how banks onboard customers, offering cutting-edge solutions for both online and in-branch experiences. With team members spread across the U.S., our mission is simple: to streamline access to banking, one institution at a time.

If you're the type of person who thrives in high-stakes environments, loves challenges, and is always looking for ways to push boundaries, Prelim is the place for you. We're not just building a product; we're reshaping an industry—and we need ambitious, relentless individuals who want to be a part of that journey.

Why We’re Looking for You

As Prelim continues to grow, we’re ready to establish a dedicated Implementations Associate role to manage and optimize no-code workflows for our banking clients, specifically focusing on customer experiences like bank account opening, online and in-branch onboarding, customer and account maintenance, treasury services, lending, and more.

While you’ll be the first person in this role, you won’t be starting from scratch. Our engineering team has been handling workflow configurations up to this point, and there are best practices already in place. We need someone who can take ownership of this function, build upon these foundations, and ensure our clients can fully leverage Prelim’s platform to streamline their operations.

What You’ll Do

You’ll be responsible for managing and configuring no-code workflows that power the customer experiences for banks—from online and in-branch account onboarding to ongoing account maintenance, treasury services, lending workflows, and more. You’ll help banks implement these processes efficiently, guiding them on best practices and ensuring the smooth integration of Prelim’s solutions into their operations.

Key Responsibilities

• Leverage established best practices and expand upon them to ensure efficient workflow configuration and client success.
• Guide clients through best practices in implementing Prelim’s solutions, helping them optimize their internal processes.
• Collaborate with the implementation and customer success teams to ensure a seamless onboarding experience for clients.
• Provide ongoing support and training to clients, ensuring they maximize the value of our platform.
• Analyze client needs and translate those into workflow configurations that deliver real value.
• Collaborate with the engineering team to provide feedback and insights that help improve the platform.
• Continuously review and optimize workflows to enhance efficiency and effectiveness for both internal teams and clients.

What You’ll Bring

• Experience working with no-code platforms and configuring workflows; familiarity with technical processes is a plus.
• Exceptional problem-solving skills and the ability to think strategically about how to improve workflows and processes.
• Strong communication and interpersonal skills, with the ability to work across both technical and non-technical teams.
• A proactive, self-starter mindset—you’re ready to take ownership of this function and drive continuous improvement.
• Ability to build on existing processes while also introducing new ideas to improve efficiency and client outcomes.
• A passion for technology and a desire to help clients succeed by leveraging it effectively.

Why You’ll Love Working Here

At Prelim, we move fast, and we’re not afraid to tackle big challenges. As an Implementations Associate, you’ll have the opportunity to shape and own a critical part of our operations, while building on established best practices from our engineering team. You’ll have the freedom to take on significant challenges and deliver real impact, both internally and with our clients. If you’re ready to step up, make a difference, and grow with us, we’d love to hear from you.