Implementation & Training Specialist

Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Position Summary

The Implementation & Training Specialist is responsible for the design and delivery of training programs, resources and learning experiences to support the launches and maintenance of Teladoc Health Canada’s Virtual Acute Care programs and the learning and professional development needs of the employees and providers supporting these clinical programs. Working closely with the Manager, Implementation & Training, organizational stakeholders, and subject matter experts, the Implementation & Training Specialist will ensure evidence-based clinical standards and best practices are reflected in training and development activities across the organization. 

Essential Duties and Responsibilities 

• Develop materials used to facilitate learning for a clinical audience, including (but not limited to): e-learning assets; course outlines, objectives, and descriptions; instructional videos; workbooks; user guides; job aids; FAQs; learning activities; and PowerPoint presentations.

• Deliver synchronous and asynchronous training to new and existing clinical staff and providers using a variety of mediums, including (but not limited to): lectures, workshops, videos, e-learning, demonstrations, and simulations; in both in-person and virtual environments.

• Collaborate with stakeholders and subject matter experts across the organization to proactively assess and identify individual, departmental and organization clinical education needs.

• Support the successful launch of new products, policies, partnerships, and pilot projects through the development of high-quality training assets for a clinical audience, in accordance with project deadlines.

• Assesses client training requirements and adapts training delivery to the client’s organization needs.

• Works with the product and technology teams to develop client training material for new features and functionality

• Incorporates new releases awareness and training into the training curriculum

• Supports operational team with ongoing training needs or delivery of client specific metrics

• Identify specific training requirements, knowledge gaps and quality challenges, proposing and implementing solution

• Work closely with the Learning & Development team with the development and delivery of foundational onboarding and role-specific training curriculums for clinical staff and providers, with an emphasis on patient safety, clinical quality, and applicable policies and practice guidelines.

• Cultivate a smooth and positive onboarding and training experience for new and returning clinical staff and providers that promotes Teladoc’s goals, vision, and cultural value, including a commitment to clinical excellence and the highest standards in patient care.

• Review and modify training content as needed to maintain an up-to-date training library that accurately reflects current operational processes, product/program enhancements, technological updates, and clinical best practices.

• Seek to continuously improve and enhance training content and delivery methods based on learner and stakeholder feedback and evaluative data.

• Other duties as assigned.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. 

Qualifications Expected for Position 

• Direct patient experience; strong clinical assessment skills

• Experience working with Electronic Medical Records

• Clinical training, quality, and documentation experience

• Telephonic clinical experience is a plus

• Love of learning and ability to teach others

• Effective communication skills (verbal and written), documentation skills, interpersonal skills, and problem-solving skills.

• Proficient in using technology including software programs such as Microsoft Word, Outlook, Excel, Articulate 360, Storyline and Learning Management Systems

• Ability to explain technical concepts confidently to non-technical clinical audiences; familiarity with medical and healthcare terminology

• Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base

• Demonstrates organizational and assertiveness skills, flexibility, and the ability to work effectively in teams

• Able to effectively work cross-functionally (e.g. L&D, operations, data)

• Ability to work independently with minimal supervision

• Effective written and presentation skills

• Motivational and eager to work with diverse teams and clients

Education Requirements

• Bachelor’s Degree preferred and current RN licensure required

• Minimum of 5-8 years of professional acute care nursing experience

• Prior experience in designing and delivering training using various delivery methods

Why Join Teladoc Health?

Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients. 

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health. 

Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth. 

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey. 

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible. 

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. 

Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates. These tools support, but do not replace, human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]