Implementation Team Manager

Company Description

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe.

Revalize is a portfolio company of TA Associates.

Job Description

As the Implementation Team Manager you will be reporting directly to Director of Implementation Services. In this role, you will have the opportunity to leverage your leadership skills, customer implementation expertise, and team dynamics experience. You will be responsible for providing direction to the Implementation Team, from the sales handoff through the solution implementation phase to Go Live. You will focus on effective project guidance and mentoring of the team to ensure there is proper attention on our customers’ business needs and optimizing revenue.

What you will do:

• Lead a team of consulting professionals.
• Optimize current delivery approach and develop new opportunities to maximize revenue generation.
• Maintain strong relationships with our customers to ensure effective and on-time delivery of key project milestones.
• Develop, maintain, and improve core processes within the team and across functional groups.
• Build an engaging team culture, remove impediments to success, and work collaboratively toward goals.
• Develop, analyze, and report metrics to measure customer satisfaction, team performance, implementation approach effectiveness, and other KPIs.
• Drive and manage key strategic projects.
• Schedule and allocate resources for customer and internal projects.
• Track and analyze resource utilization, revenue, and margin to optimize services.

Qualifications

• B.A. or higher in a related field
• 7+ years of experience in a customer facing implementation role in a software development organization
• Technical aptitude and ability to quickly learn new software
• Exceptional interpersonal, presentation, and communication skills
• Ability to effectively and efficiently deal with multiple projects, conflicting timelines, and changing priorities.
• Must be highly organized and work well under pressure
• Must be willing to accept responsibility and show good judgement, initiative, and resourcefulness
• Must value working in a collaborative environment
• Some travel is required

Desired Competencies:

• Experience in an agile software development environment using JIRA 
• Experience using Salesforce for case management
• Experience with project management software such as Smartsheet
• Experience using/implementing CPQ or similar products
• Familiarity with integrations to external systems such as a CRM or ERP
• Knowledge of technology, to include IT networking, internet technologies, and web applications
• Basic JavaScript, CSS, and HTML skill and experience

Additional Information

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.