Implementation Specialist

STARLIMS provides leading Laboratory Information Management System (LIMS) solutions that have served customers around the world for nearly 40 years. Our solution suite helps labs:

• Improve the reliability of sampling and testing
• Manage complex testing workflows and analytical methods
• Simplify compliance and support regulatory standards 
• Unlock comprehensive reporting, monitoring, and analysis
   

With multiple support centers across the globe, STARLIMS is used in labs across pharma & biotech, food & beverage, petrochemical refineries, oil & gas, chemical, public health, clinical diagnostics, and more, offering you exposure to a wide range of industries and opportunities to grow. 
We value people who are curious, accountable, collaborative, and empathetic. Our teams are small, nimble and have a strong drive to succeed. If you are seeking to build your career while working on a technical product that our F500 customers describe as “critical to operational success,”, you’ll feel at home here.
About the Role:
The MODA-EM Implementation Specialist supports customer software deployments in GMP-regulated environments. You will work directly with clients to understand their QC Microbiology processes, configure and deploy MODA, and serve as a technical resource across the full implementation lifecycle. The role combines project coordination, hands-on configuration, training delivery, and customer support.
What You'll Do:
• Lead customer deployments in GMP-regulated environments, including project coordination, installation, documentation, and validation support.
• Deliver core team training, configuration activities, and end-user / administrative training.
• Conduct product demonstrations and on-site or remote technical seminars.
• Resolve software and related hardware issues for current customers via on-site visits, phone, email, and remote sessions.
• Partner with clients to align operational data, configurations, test methods, and reports with their QC Microbiology workflows.
• Contribute to documentation, training materials, and project plans.
• Manage multiple projects and assignments simultaneously, including pre-sales scoping and sales-to-service transitions.
What We're Looking For:
• Bachelor's degree, preferably in Life Sciences, Lab Systems, or Pharma IT.
• Excellent written and verbal communication, client consulting, and time-management skills.
• Ability to work independently across multiple concurrent projects.
You should have a core background in either QC Microbiology or Laboratory IT Systems, with complementary skills in the other:
QC Microbiology track:
• 3+ years in Quality Control microbiology or a related industry.
• BS in Biology, Microbiology, Chemistry, or related life-science field.
• Beginner-to-intermediate exposure to SQL Server, Oracle, Windows Server, Crystal Reports, Windows 10/11 administration, networking, software/testing lifecycle, or Azure DevOps.
Laboratory IT Systems track:
• 3+ years implementing software systems in regulated laboratory or pharmaceutical production environments (or software engineering experience).
• BS in Computer Science or related IT field.
• Experience implementing QC systems (environmental monitoring, final release, in-process control).
• Hands-on experience with one or more LIMS / lab software platforms such as LabWare, LabVantage SQL*LIMS or Sapphire, ThermoFisher Sample Manager, Novatek NOVA LIMS, Velquest SmartLab, Waters Empower, Labtronics Nexxis ELN, or LIMSLink.
• Foundational scientific knowledge in biology, microbiology, or chemistry, with willingness to deepen domain expertise.
At STARLIMS we offer market competitive benefits such as:  

• Competitive health and Wellness (medical, dental, and vision)  
• Retirement plan with matching company contribution  
• Life Insurance and Disability/Income Protection  

STARLIMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.