Implementation Specialist

About Alpine IQ

Alpine IQ (AIQ) was founded in 2019 to help companies make sense of their customer data and turn it into real, measurable outcomes. What started as a focused data-unification platform has evolved into a full suite of tools used by brands, retailers, and digital businesses of every size, from fast-growing startups to global enterprises.
We’re a fully remote team of builders who love turning complex problems into simple, elegant solutions. Our products streamline operations, power smarter decision-making, and help businesses create personalized, connected experiences for their customers.

If you’re energized by fast-moving environments, creative challenges, and work that genuinely moves the needle, you’ll feel at home here.

As an Implementation Specialist, you’ll be the first partner our customers meet after signing with AIQ—guiding them from onboarding to full platform adoption. You’ll play a critical role in ensuring a seamless transition, helping customers unlock value quickly, and building strong, lasting relationships from day one.

What You’ll Do

Customer Onboarding & Experience

• Serve as the primary point of contact for new customers, delivering a welcoming and high-touch onboarding experience
• Build and execute custom onboarding plans tailored to each customer’s goals
• Manage multiple onboarding projects simultaneously (45–50 accounts)

• Lead live training sessions (1:1 and group) to educate customers on platform capabilities
• Guide customers through setup, configuration, and best practices
• Ensure customers are fully equipped to launch successfully

• Troubleshoot onboarding issues and coordinate with internal teams when needed
• Simplify technical concepts into clear, actionable guidance for customers

• Create and maintain onboarding resources and training materials
• Continuously improve onboarding workflows based on feedback and insights

• Monitor onboarding progress and maintain accurate records in CRM
• Drive strong outcomes tied to:
• • Customer satisfaction (CSAT)
  • Retention and churn
  • Account growth

What You Bring

• Experience in customer onboarding, implementation, or customer-facing SaaS roles
• Strong communication skills—you can explain technical concepts clearly and confidently
• Excellent organization and ability to manage multiple priorities
• A proactive, solutions-oriented mindset
• Experience with CRM tools and onboarding workflows

Bonus Points

• Experience with APIs, integrations, or data mapping
• Background in SaaS, POS systems, or marketing/loyalty platforms
• Experience in high-growth or fast-paced environments

• Fully remote role
• Company-provided equipment
• Must have a reliable, secure internet connection and professional workspace
• Comfortable being on camera for customer and team collaboration

• Be part of a fast-growing SaaS company in a unique and evolving space
• Work with a collaborative, high-performing, and supportive team
• Direct impact on customer success and company growth
• Clear path for advancement into Customer Success, Implementation Leadership, or Product roles

Benefits

• Medical, Dental, Vision, and ancillary benefits
• 401(k) Company Match
• FLexible Time Off
• Home Office Benefit
• Paid Parental Leave
• Virtual Events
• Company Laptop
• and More! 

👉 Ready to Make an Impact?

If you’re energized by helping customers succeed and want to be part of a team that values ownership, collaboration, and growth, we’d love to meet you.