Implementation Specialist

Job Title:  Implementation & Training Specialist  

Location: Sao Paulo (Hybrid)

Contract: Full-Time Permanent   

About Us  

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.  

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.  

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.  

Position Overview:  

The RFMS Training and Implementation Specialist is responsible for providing high-quality, engaging, and results-oriented training to help clients effectively implement and utilize the RFMS business management system. The goal of this role is to empower clients to improve efficiency, optimize processes, and increase profitability through successful adoption of RFMS tools and best practices.  

Training and implementation services may be delivered onsite or through virtual platforms such as online meetings, webinars, and training events. The Specialist serves as a knowledgeable and trusted resource, offering tailored guidance and actionable solutions that create measurable value for each client engagement.  

The ideal candidate demonstrates professionalism, creativity, and strong communication skills, with a commitment to client success and continuous learning. All activities must be conducted in compliance with RFMS policies, procedures, and applicable company standards.  

Essential Functions  

Training – 60%  

• Develop and execute detailed training agendas tailored to the scope and needs of each engagement, including individual sessions, group instruction, webinars, demonstrations, and workshops.  

• Design and produce high-quality training materials such as handbooks, reference guides, multimedia aids, and computer tutorials.  

• Conduct training sessions through multiple delivery methods, including onsite visits, virtual meetings, webinars, classroom events, conferences, and trade shows.  

• Assist clients with operational questions and provide step-by-step guidance on performing specific tasks within the RFMS software.  

• Identify and pursue additional training opportunities through proactive outreach (calls, emails, webinars, events, and follow-up sessions).  

• Coordinate travel logistics—airfare, lodging, car rental, and related reservations—in accordance with RFMS travel policies.  

Implementation – 30%  

• Assess clients’ existing workflows and map them to RFMS processes to ensure an effective and customized implementation experience.  

• Develop tailored implementation and training plans, including clear goals, timelines, and milestones to drive client success.  

• Utilize project management tools to monitor, document, and report on client progress throughout implementation.  

• Maintain comprehensive project documentation, including change requests, milestones, and key decisions, with weekly status updates as needed.  

• Collaborate closely with management and internal teams to communicate client feedback, software issues, and enhancement recommendations promptly and professionally.  

• Maintain an 80% billable ratio.  

• Other duties as assigned  

Professional Development – 10%  

• Maintain proficiency in current RFMS software, tools, and communication technologies, including phone systems and mobile platforms.  

• Pursue ongoing professional development to deepen expertise in RFMS products and related applications (e.g., RFMS Measure, Measure Mobile, RFMS Mobile, RFMS Cloud Link, and other add-ons).  

• Engage with company-provided learning materials, documentation, and training resources to stay current on product updates and best practices.  

• Attend internal training sessions, departmental meetings, and professional events as scheduled.  

• Obtain and maintain relevant professional certifications (e.g., CFE, CPA) where applicable.  

• Exemplify RFMS’s culture and values through professional conduct, appearance, and client interactions.  

• Manage administrative time effectively and respond to client communications within established service standards (typically within 24 hours).  

Required Skills and Experience:  

• Bachelor’s degree in Business, 

• Education, Information Systems, or a related field preferred; equivalent professional experience will be considered.  

• Minimum of 2–3 years of experience in software training, implementation, or business process consulting—preferably within the flooring, construction, or related industries.  

• Experience conducting both onsite and virtual training sessions with diverse audiences.  

• Familiarity with business management software, ERP systems, or similar applications strongly preferred.  

Technical Skills  

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms such as Zoom, Teams, or GoToMeeting.  

• Strong understanding of software functionality, workflows, and data management principles.  

• Ability to quickly learn and apply new technologies, including RFMS software and related mobile or cloud applications.  

Professional Skills  

• Excellent verbal and written communication skills with the ability to explain complex concepts clearly and confidently.  

• Strong presentation and facilitation skills, with a focus on engagement and results.  

• Effective organizational and time-management abilities, with capacity to manage multiple client projects simultaneously.  

• Analytical and problem-solving mindset with attention to accuracy and detail.  

• Demonstrated ability to work independently as well as collaboratively in a team environment.  

• High degree of professionalism, integrity, and customer service orientation.  

• Willingness and ability to travel up to 50% of the time for onsite client engagements, conferences, and training events.   

• Ability to work flexible hours, including occasional evenings or weekends, based on client needs.  

• A valid passport is required. Visa requirements may apply for international travel.  

Physical Requirements  

• This position requires regular periods of sitting, standing, and walking throughout the workday.  

• Frequent use of hands and fingers is necessary for operating a computer keyboard, phone, and other office or training equipment.  

• Must be able to lift and move items weighing up to 40 pounds, including luggage, computer equipment, and training materials.  

• Specific vision abilities required include close vision, color vision, and the ability to adjust focus.