Implementation Specialist

Job Title: Operations Sr Associate

Functional Title: Treasury Mgmt Implementation Specialist

Grade: 6

Officer Title: VP

Summary – The Treasury Management Operations, Sr Associate – Implementations role is responsible for leading end-to-end onboarding and implementation of Treasury Management ™ products and servicing for commercial, business banking, and corporate clients. This role ensures seamless delivery of complex cash-management solutions – such as payments, receivables, digital banking, fraud prevention tools, liquidity management, and information reporting – through strong project coordination, client education, technical setup, and cross-functionally partnership with Product, Operations, Technology, and Relationship Teams.

The ideal candidate has deep treasury product knowledge, exceptional communication skills, and a strong ability to manage multiple client implementations simultaneously while ensuring a best-in-class client experience.

Core Responsibilities

                Client Onboarding & Implementation

• Lead and manage the full lifecycle of Treasury Management implementations for new and existing clients.

• Conduct client discovery sessions to assess requirements, banking structure, file formats, payment channels, fraud controls, authorization models, and reporting needs.

• Configure and set up TM products including:

• • ACH Origination

  • Wire transfer services

  • Remote deposit capture (RDC)

  • Lockbox services

  • Positive pay and payee match

  • Digital banking / online portals

  • Information reporting & balance reporting

  • Merchant services integrations

  • Sweeps & Liquidity solutions

• Provide training to clients on digital platforms, file transmission, entitlements, dual-control, limits, and operational best practices.

Project Coordination & Delivery

• Manage multiple complex implementations concurrently with clear timelines, milestones, and proactive communication.

• Coordinate with internal teams (Operations, Technology, Product, Risk, and Sales) to ensure accurate and timely setup.

• Surface implementation risks, dependencies, and issues early, drive resolution and escalation paths as needed.

• Track and document progress in CRM or implementation workflow tools.

Technical Setup & Testing

• Configure client profiles, user permissions, payment templates, reporting modules, and service parameters within TM systems.

• Support file transmission testing (ACH, BAI, wire templates, API or SFTP transmissions).

• Validate mapping, formatting, file structure, test results, and exception resolution.

• Ensure controls adherence, including KYC, fraud thresholds, and dual control standards.

Client Experience & Relationship Management

• Act as the primary point of contact during onboarding and ensure a seamless client transition to account officers and service teams.

• Deliver high-touch client communication using clear, professional documentation and status updates.

• Educate clients on best practices for payments, security, fraud prevention, and daily operations.

• Provide post-go-live support to confirm service stability and successful adoption.

Risk, Compliance & Quality Controls

• Ensure implementations comply with internal controls, KYC/BSA requirements, OFAC screening, and fraud-prevention standards.

• Maintain accurate implémentation documentation and audit-ready records.

• Support risk reviews for high-risk products, large-value clients, and file-based connectivity.

Qualifications

• 5-7 years of Treasury Mgmt, Cash Management, or Commercial Banking operations experience.

• Hands-on experience implementing TM products and digital banking platforms.

• Strong understanding of ACH, wires, RDC, positive pay, lockbox, and API/SFTP file transmissions.

• Excellent client-facing communication and project management skills.

• Comfort managing multiple complex Implementations simultaneously.

• Strong problem-solving and escalation skills with high attention to detail.

Preferred

• Bachelor’s degree preferred.

• Experience in a banking implementation or onboarding function.

• Knowledge of NACHA rules, Reg E, UCC4A, fraud mitigation controls, and digital security protocols.

• Experience with platforms such as FiSERV, FIS, Q2, or similar TM systems.

• Certified Treasury Professional (CTP) or Accredited ACH Professional (AAP) a plus.

Competencies

• Client obsessed / service mindset

• Strong Organizational & Project Management Skills

• Technical Aptitude (file formats, testing, user entitlements)

• Problem solving & root cause analysis

• Relationship Management & Communication

• Risk & Controls Awareness

• Execution Excellence & Follow-through

• Ability to Influence without authority

Help us build a better TCB. It all begins with outstanding talent. It all begins with you.

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.