At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewRave Mobile Safety, a Motorola Solutions company, makes complex emergency response simple by building easy to use, trustworthy critical communication and collaboration software. Rave’s platform helps 9-1-1 call centers serve their communities, schools create a safe learning environment, and corporations protect their global workforce by helping them prepare better, respond faster, and communicate effectively during emergencies. Rave’s solutions were utilized in 40 million incidents representing billions of individual communications in 2022 alone.
Job Description
Motorola Solutions is seeking a Post-Sales Solutions Engineer for our Rave Mobile Safety Product. Rave Mobile Safety is the leading provider of software safety solutions. Growing rapidly with patented and award winning products, our software-as-a-service suite keeps millions of people across the United States safe, secure and connected. We are seeking a self-motivated implementation professional with strong technical skills. You should be passionate about improving public safety, innovative technology, and deploying great software.
Responsibilities:
The Post-Sales Solutions Engineer will play an integral role in the success of the Motorola Rave Services team by maintaining high levels of customer satisfaction with Rave’s software. The successful candidate should have a track record working directly with customers on the installation and configuration of SaaS solutions while answering technical questions and resolving complex customer issues. Primary responsibilities include, but are not limited to:
Responding to requests for assistance in a timely manner
Managing resolution of technical and non-technical issues for Rave Mobile Safety clients
Troubleshooting a broad range of technical issues on the hardware, application, and OS levels
Installation, migration and upgrade of Rave products on accelerated time schedules
Developing a full understanding of all Rave products
Creating and reviewing knowledge base documentation and FAQs based on issue solutions
Conducting training on various Rave Products and Services
Participation in on-call rotation
Preferred Qualifications
BA/BS degree (CS/MIS or technical field preferred)
Knowledge of one or more programming languages (Java, C++, Ruby)
Knowledge of relational databases (SQL Server, Oracle, MySQL)
Knowledge of web services/web technology (HTML, CSS, XML, JSON)
Ability to work independently and collaboratively as needed
Excellent investigative and debugging skills
Excellent problem solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels
Demonstrated ability to research and resolve problems using a variety of tools.
Target Base Salary Range: $63,800 - $90,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-RS1
Basic Requirements
High school diploma / GED
4+ years in enterprise software implementation or support in a client-facing role.
Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Top Skills
What the Team is Saying
What We Do
About Motorola Solutions | Solving for safer
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Why Work With Us
We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?
Gallery
Motorola Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe that the next big idea can come from anyone, anywhere, at any time. That’s why we offer office-based, hybrid and remote working models, where Motorolans can do their best work wherever they work best.
