The Role
The Implementation Specialist will lead customer implementation of enterprise applications, conduct gap analyses, and provide user training in the utility sector.
Summary Generated by Built In
The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
Join SpryPoint: Powering the Future of Utilities.
At SpryPoint, we’re transforming the utility sector with smart, cloud-based solutions. Since 2011, we’ve helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their communities.
We’re looking for Implementation Specialists to join our team and help us exceed customer expectations. In this role, you’ll work directly with utilities to implement cutting-edge enterprise applications, ensuring smooth transitions and optimal results.
Long-term, this is a hybrid position. The successful candidate will be required to work from our downtown Atlanta office five days per week during our initial 16 week training period, moving to 3 days per week longer term and with additional travel to client sites across North America as needed (up to 25-50% of the time).
What you'll be doing:
- Leading gap analysis sessions to understand our customers needs
- Mapping to-be business processes
- Configuring, testing and tuning the software
- Mapping and assisting with data conversions from legacy systems
- Training end users throughout the project on software functionality and best practices
- Providing hands-on support during user acceptance testing, Go Live and post-implementation stabilization
- Collaborate with development & dev-ops teams to influence, design, and validate solutions
- Assist the Project Manager in the creation and review of project documentation, including specifications for customizations
- Support the Sales team and partners with presales activities such as product demonstrations and high-level gap analysis
- Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states
What we're looking for:
- 2+ years of experience working with enterprise applications software, preferably in the utility sector
- Familiarity with financial and revenue processes, customer care systems, service billing, and work & asset management in municipal or government settings
- Business Analysis and Business Process Mapping experience
- Proven ability to train users on enterprise software applications
- Experience with reporting and business intelligence applications and platforms
- Bonus points for knowledge of relational databases or SQL skills
What you'll bring to the table:
- Demonstrated ability to prioritize and execute tasks in high-pressure environments
- Strong interpersonal skills and the ability to interact with senior management, clients, and partners
- Clear and concise communication skills (written and verbal)
- A proactive and enthusiastic approach to learning new skills and adapting to changeConfidence to work independently and collaboratively within internal and external teams
Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.
Ready to power the future? Let's talk.
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Hybrid environment with an office in downtown Atlanta and flexible working hours
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $800 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a formal background check and identity verification as a part of our SOC 2 compliance procedures.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
Top Skills
Business Intelligence Applications
Enterprise Applications Software
Relational Database
SQL
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The Company
What We Do
SpryPoint builds amazing cloud-based enterprise software for electric, water, gas, and telecom utilities. We give utilities the tools they need to provide top-tier customer service while improving operational efficiency and enabling a world of cutting-edge capabilities. We make the world a better place for utility operators and customers all over North America.
We build Smart Solutions for Smart Utilities
