Implementation Specialist

Job Description SummaryAs the Implementation Specialist, you will use your technical knowledge to install, monitor, and customize clients' systems for GE HealthCare's patient care infrastructure portfolio after an initial purchase of hardware or software. Patient care infrastructure includes patient monitoring, telemetry, Carescape network, Carescape Gateway, etc.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job DescriptionResponsibilities:

• Primary Installation Role responsibility where location of work may vary across the United States.

• Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.  

• Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it.

• Assess and remediate existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment.  

• Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.  Consulting with  IT and biomed on customer requirements for installation and address cyber security concerns.

• Mentoring and coaching local FE on installed solution.

• Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.

• Manage vendor service as needed. 

• Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.

• Supports engineering new product releases.

• Expected travel minimum 90%

Qualifications:

• Bachelors or associates degree or equivalent experience

• Demonstrated experience with communicating and remediating enterprise networking infrastructure 

• Demonstrated experience implementing disaster recovery procedures 

• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

• Understanding of cyber security vulnerabilities

Desired Qualifications:

• 5+ years of experience in IT

• Certified in CompTIA Network+, CCNA, or CCWA

• 4+ years of experience in installing and configuring network equipment 

• 1+ year of demonstrated leadership experience 

• Preferred location: WI or IL

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

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Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

For U.S. based positions only, the pay range for this position is $58,000.00-$87,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.