Implementation Specialist

If you are passionate about digital advertising and have a knack for teaching others, we invite you to join our dynamic team as an Implementation Specialist. We are on a mission to revolutionize the way businesses connect with their audiences through programmatic advertising.

SALARY $72,000-$85,000

LOCATION Must be located in the US & eligible to work in the United States without sponsorship. Some travel required

WHO YOU ARE 

• Proven experience in client onboarding, training or customer education roles within AdTech, Programmatic Advertising, or similar industries.
• Excellent communication and presentation skills, with the ability to convey complex information clearly.
• Client-focused mindset with a passion for helping clients achieve success.
• Ability to thrive in a fast-paced environment and stay updated on industry trends.
• Comfortable collaborating across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.

WHAT YOU’LL DO IN YOUR CHOOZLE POSITION

• Own the initial experience for all new clients, including platform onboarding, implementation, training, and increasing initial adoption to improve long-term retention and client satisfaction.
• Develop and deliver engaging training programs for clients, covering various aspects and capabilities of the Choozle platform.
• Customize onboarding processes based on clients' specific goals, objectives, and skill levels.
• Provide hands-on guidance to clients in setting up their accounts, navigating the platform, and configuring campaigns to ensure client comfort and success.
• Facilitate clear communication and workflows between project team members, including sales and account teams, to ensure timely deliverables.
• Maintain expertise on all Choozle features, product enhancements, and industry trends to ensure training content reflects the latest features and best practices.
• Create instructional materials, tutorials, and documentation to support the learning process.
• Troubleshoot issues, provide solutions, and offer proactive recommendations to enhance programmatic campaign performance.
• Gather client feedback to understand their experience and identify areas for improvement in onboarding and training processes.
• Work closely with sales, account, and product development teams to communicate client needs and feedback, contributing to continuous platform improvement and client relationships.

WHO WE ARE 

Our Choozle vision is to make Choozle an amazing place to work that exceeds our clients and partners expectations through the application and support of our continuously innovating digital advertising platform. Our culture and our company wins when each individual truly cares about their work and their team. What is Choozle?

Choozle is a remote-first organization committed to building a leading team of AdTech professionals within the United States. We firmly believe that exceptional talent exists across the nation and are dedicated to recruiting the best individuals for each role, irrespective of their specific US geographic location.

Core Principles:

• Talent First, Location Second (Within the US): Our primary focus during recruitment is to identify candidates within the United States who possess the necessary skills, experience, and alignment with our company culture to excel in the designated role and contribute to our organizational objectives.
• Equal Opportunity Employer (US Focus): We are dedicated to providing equal employment opportunities to all qualified individuals within the United States, without regard to race, color, religion, sex, national origin, disability, or protected veteran status. This principle is central to our location-agnostic hiring practices within the US.

IN ADDITION TO SALARY, CHOOZLE OFFERS:

• Company Equity
• $100 Monthly Wellness Stipend
• $200 Work From Home Stipend
• Public Transportation Stipend
• Self-Managed Time Off
• Paid Parental Leave
• 12 Paid Holidays
• Work Flexibility-Hybrid
• 401k Contribution/Match (3%) 
• $2,000 Employee Referral Bonus
• Medical HSA Employer Paid At 100%
• Employer contributions into HSA account
• Medical PPO & Dental Employer Paid At 90%
• Employer Covers Up To 50k Of Life Insurance
• Upgraded Options, & Voluntary Additional Life Plans Available. 
• Employer Paid Long Term Disability Provided. 
• Employer Provided Employee Assistance Program (EAP) 
• 70% Of Dependent Premiums Covered. 
• 3 days of paid volunteering 
• Paid leave for miscarriage and/or abortion
• Work-Life Balance

WHAT TO EXPECT:

• Resume Review
• People Operations Screen
• Team  Interview
• Manager Interview
• Deliberation/Contingent Offer
• Background Check
• Official offer

This role will remain posted until filled.

Choozle is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status. Choozle  is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Choozle will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]

OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; and use hands to finger, handle or feel controls. The employee must occasionally lift and/or move objects up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. 

PRE-EMPLOYMENT REQUIREMENTS A criminal background check is required for any applicant receiving a conditional offer of employment. Background checks serve as an important part of the selection process at Choozle. This type of information is collected as a means of promoting a safe work environment for current and future Choozle employees. Background checks also help Choozle obtain additional applicant related information that helps determine the applicant's overall employability, ensuring the protection of the current people, property, and information of the organization. All offers of employment are contingent on verification of applicants’ right to work in the United States. Choozle complies with the Immigration Reform and Control Act of 1986, every new employee is required to complete the Employment Eligibility Verification Form I-9 and show documents that prove identity and employment eligibility. Choozle participates in E-Verify and will provide the federal government with employee form I-9 information to confirm work authorization.

Built In Job Codes

#BI-Hybrid 

#BI-Remote