First Things First - What We Can Offer You
- Excellent salary and benefits package
- Private health insurance with Vitality
- Company pension scheme
- A generous annual leave entitlement plus a personal leave entitlement
- A discounts and cash back scheme
- A one-off Home Office Allowance
- Generous parental leave programme
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
- Cycle to work scheme via Cyclescheme
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
- Simscout referral scheme - earn £££ if you refer a friend to work here
- Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship
- Opportunities for career progression and development
- Casual dress and relaxed office environment
- Check out our website for more about working at Simpro https://www.simprogroup.com/uk/company/careers#positions
The Job
At Simpro Group, we're a dynamic, resourceful, and innovative team committed to delivering exceptional client experiences. As an Implementation Specialist, you'll be at the forefront of client onboarding and retention, providing expert guidance through standard workflows, customized data solutions, and design services. Your impact will be instrumental in ensuring our clients feel supported, empowered, and ready to make the most of our industry-leading solutions
Location: Remote, UK
What You’ll Do
-
Train traditional customer workflows, enabling customers to adopt our products in their business.
-
Provide data & design services to customers such as creating reports or output documents.
-
Assist senior staff by working collaboratively to provide training or data & design services to new or expansion clients.
-
Tackle moderately challenging problems where analysis of situations or data requires a review of a variety of factors.
-
Develop and maintain product knowledge, including staying up to date with recent product releases.
-
Leverage intermediate business acumen and industry insights to provide effective outcomes for customers.
-
Contribute to customer outreach campaigns and facilitate feature-based workshops or group learning as required.
-
Facilitate training sessions using a variety of online or face-to-face formats. This may require travel.
What You’ll Bring
-
Experience in a software training role or similar.
-
Strong interpersonal skills, relationship-building, and teamwork.
-
Efficient task coordination and outreach campaign contributions.
Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations.
Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices.
In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider.
Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team.
No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us:
We are One Team
We Innovate
We Own It
We Care
We Have Fun
We Understand
Gallery
_0.png)
