Implementation Specialist

**Eye Care Experience REQUIRED
Our Company:
At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.
PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.
 
PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.
RevolutionEHR is a leading eyecare software company providing a cloud based electronic health record and practice management software for optometry to over 18,500 providers and 59,000 users in the US and Canada.
The Software Support Specialist have an important role within our electronic health record software’s new customer onboarding process. They are responsible for making a customer’s transition to RevolutionEHR a smooth experience. Following a discovery call with the customer, the specialist will handle the facilitation of the implementation process until the customer is live with the software in their practice. With RevolutionEHR’s consistent growth, it truly is an exciting time to be part of our growing team!
Areas of Accountability:
Our Software Support Specialist are critical members of our team, ensuring our new customers have the highest level of support during their implementation period

• Schedule and perform discovery calls with new practices, gather all necessary information related to the practice, staff, data conversion, and anticipated go live date
• Make a personal connection with the doctor and key staff, learn individual practice workflow and office needs, introduce the online platform (Google Classroom) for education
• Follow up emails and calls as needed throughout the implementation process
• Address questions via phone, email and Google Classroom
• Assist Quality Assurance team with testing as needed
• Maintain active classrooms which includes but is not limited to daily posts, delivery of implementation videos, and addresses questions and comments through stream
• Maintain video library and documentation to stay up to date and complete
• Ensure customers stay on track with timeline, delivering quizzes and coordinating data transfer as needed
• Coordinate additional assistance with SME team if needed

Competencies for Success:
We seek candidates who thrive in a fast-paced, high-growth environment and can pivot quickly when needed. Candidates should have experience in most of the following areas:

• Minimum two years Clinic/In-office or in-practice experience in an eye care setting
• Experience with EMR/EHR software
• HIPAA requirements knowledge, a plus
• Passionate, customer-champion with proven ability to provide remote customer support
• Ability to research answers and provide solutions quickly and independently.
• Clear and concise communication skills
• Proficiency in MS Office applications; adept knowledge of application sharing tools and environments
• Experience with Google Classroom is a plus

At RevolutionEHR (part of the PracticeTek family of companies) we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $33,050 - $68,650 for this position.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.