Job Summary:
We are seeking an experienced pharmacy support Installations & Implementation Lead to assist with installation troubleshooting and maintenance of pharmacy management software and hardware. This role involves providing technical support, managing installation projects, and ensuring seamless customer interactions through various communication channels.
The ideal candidate will have pharmacy experience and the ability to diagnose and resolve hardware, software, and network issues. This position requires travel to client sites, adherence to strict installation protocols, and the ability to work independently while meeting deadlines.
Key Responsibilities:
Communication & Project Management:
Effectively manage installation projects, escalations, team schedules, and onboarding through email, chat, web meetings, and direct interactions with clients, colleagues, and vendors.
Client Engagement & Customer Satisfaction:
Proactively address customer inquiries with timely solutions, ensuring high satisfaction while maintaining KPIs and SLAs.
Resolve routine pharmacy customer inquiries related to hardware, network settings, and Prime-branded pharmacy management products, applications, APIs, and interfaces.
Technical Support & Troubleshooting:
Diagnosing and troubleshooting hardware, software, and network issues, including password resets, printer configurations, and remote desktop support.
Assist with installation, configuration, and maintenance of servers, scanners, and network equipment.
Execute effective root cause analysis and escalate issues as needed to ensure timely resolution.
Team Collaboration:
Participate in team huddles and training to enhance knowledge of new products and services.
Maintain clear and frequent communication to provide updates, support team members, and align tasks effectively.
Job Competencies:
Pharmacy & IT Experience:
Pharmacy technician certification or relevant pharmacy experience required. Some experience in IT systems, hardware/software support, system management, and call center customer service are preferred.
Technical Skills:
Strong knowledge of Windows-based platforms, basic networking (printers, workstations, routers, Bluetooth devices), and pharmacy management software (highly preferred). Experience with hardware installation, troubleshooting, and computer component repairs.
Work & Physical Requirements:
Must be able to lift as much as 50 lbs., move between work locations, and relocate heavy equipment. Work will be performed in the company office and/or onsite at pharmacies, with 60% travel required. Periodic weekend coverage is also expected.
Key Abilities:
Strong attention to detail, ability to follow strict installation processes, troubleshoot issues, and interact effectively with clients, vendors, and team members. Must be self-motivated, able to multitask, and work independently under tight deadlines.
Qualifications:
- Pharmacy experience of minimum of 2-3 years
- Associate or bachelor’s degree in technology/information services or a closely related field preferred.
- Certifications like CompTIA A+ or Network+ or Cisco Certified Technician or equivalent preferred
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401k company match
- HSA/FSA/Commuter
- Paid STD/Life
- Employee discount program
About PrimeRx
PrimeRx, developed by Micro Merchant Systems, is the premier pharmacy management software solution for pharmacies of every size. PrimeRx is an award-winning, all-encompassing solution that automates core functions, streamlines workflows, and empowers pharmacies to provide exceptional patient care. With its intuitive, adaptable interface, pharmacies can customize their experience, placing patients at the forefront. PrimeRx is trusted by thousands of pharmacies nationwide and was recently acknowledged for innovation by the American Business Awards. PrimeRx is the catalyst for transforming your pharmacy and enhancing patient care.
Explore its potential at primerx.io
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
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What We Do
As pharmacists play an increasingly important role in patient care, the need has never been greater for technology-based solutions that add efficiency to operations and facilitate pharmacist-patient interactions. Pharmacists need a technology solution that makes it easier to provide patients with medications, helps manage records and meet compliance requirements, and seamlessly oversee core business operations. And, as pharmacists have made clear, that solution should be easy to use, and keep pace with changing pharmacy needs.
For thousands of pharmacies nation-wide, PrimeRx is the preferred pharmacy management software option.
PrimeRx is the signature pharmacy management system developed by Micro Merchant Systems. The software offers comprehensive functionality that automates and manages all core pharmacy processes. This includes “fill to bill” capabilities that facilitate every step in the dispensing process – prescription intake and processing, dispensing and labeling, inventory management, patient records, billing, and automatic claims transmission. With PrimeRx, tasks that previously required significant amounts of staff time are executed in seconds, with the highest levels of accuracy.
Pharmacies have the option to add functionality, based on their scope of service. This includes solutions developed for different pharmacy types including community and specialty pharmacies, compounding, Health systems, physicians’ offices, multi-store, mail-order, long-term care facility, and 340B.
PrimeRx is presented in a logical, user-friendly format that can be configured to meet specific pharmacy requirements. The software is regularly updated with new features and improved functionality. These updates reflect both the changing needs of the pharmacy industry, and technology’s ever-expanding capabilities.
Also in 2023, PrimeRx was honored by American Business Awards with a prestigious Stevie Award for “achievement in product innovation.”
