The Technical Support Analyst Level 1 provides technical support for pharmacy management software, handling customer inquiries through calls and various communication channels, ensuring satisfaction and timely resolutions.

Lead a team of Level 1 & 2 Support Technicians to provide technical support, manage escalations, conduct QA reviews, and oversee performance and training.

The Enterprise Support Analyst provides technical support for pharmacy clients, troubleshooting hardware, software, and system issues while maintaining high customer satisfaction.