Reporting to the Manager of Professional Services, the successful individual will work closely with customers to understand their business requirements, configure the CityView software solution to meet those requirements and deliver training to those clients to ensure value creation. This is a fully remote position; however, travel to client sites across the U.S. and Canada may be required.
What will be your impact?
- Delivering high impact efficiency software solutions that meet our clients’ needs.
- Streamlining workflows to optimize client processes and responsiveness.
- Enhancing our clients’ service delivery capabilities to help communities grow.
What is the role?
- Business analysis: Define and document the customer’s business requirements; interpret and apply the information within the project's scope.
- Software configuration: Configure the software with workflow and business rules to allow customers to conduct and streamline their business processes. This is not a developer role.
- Legacy data conversion: Work with Data Conversion Specialists to achieve a smooth transition of legacy client data.
- Conduct training sessions: Train end-users in how to use the software in both remote and classroom-led sessions.
- Software specialist: Be an expert on the functionality and capabilities of the software to respond to client queries. Identify enhancement opportunities and communicate those requests to our product development team.
- Client service: Provide outstanding customer service and resolve client issues throughout the implementation and feedback process.
- Internal engagement: Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Business Analysts.
A day in the life:
- Receive weekly project allocations and goals from the Project Manager.
- Work on assigned tasks:
- Engage with clients.
- Source and compile data requirements
- Configure software.
- Test configuration and perform QA.
- Deliver solutions to clients.
- Action client feedback.
- Report on status and update internal tracking systems.
What are we looking for?
- Highly focused and accountable individual.
- Ability to prioritize conflicting work assignments and deal with uncertainty.
- 5+ years of software configuration and/or end-user training experience is preferred.
- Experience identifying, defining, analyzing, and documenting client work processes, data, systems, and/or related activities.
- Post-secondary education in a technology-related discipline or equivalent work experience.
- Outstanding oral and written skills, as well as telephone manners.
- Ability to travel up to 20-35%.
What would make you stand out?
- Experience with local government.
- Understanding of the general licensing and permit process.
- An understanding of database (installed and web-based) applications.
- Experience with MS SQL Reporting Services (or equivalent).
What do we offer?
- RRSP matching program and employee stock purchase plan.
- Health Insurance from day 1 (medical, dental, vision, life, short and long-term disability, AD&D).
- 3 weeks of vacation and 5 Personal days.
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
