Implementation Specialist

Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be. 

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders. Pulley is growing quickly with over 3000 customers including unicorns like Clubhouse, Birdies, and Coda - all within our first year of product launch. Our trajectory is fueled by top investors like Founders Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.

🛠 Responsibilities

• Lead the onboarding of new clients, ensuring a smooth transition to our cap table management platform.
• Develop and execute detailed project plans, including timelines, milestones, resources, and budgets, tailored to each client's specific needs.
• Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals
• Work closely with clients to understand their cap table structure, equity awards, and shareholder information to ensure accurate configuration of their cap table on our platform.
• Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs
• Conduct thorough product training sessions to ensure clients have a comprehensive understanding of our equity management product.
• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements 
• Support in the development and documentation of processes and best practices

🙌 Qualification

• 2+ years of hands-on experience in a customer facing role, ideally at a rapidly growing SaaS company
• Proven track record of successfully managing and executing complex projects from inception to completion
• Stellar communication and presentation skills; the ability to simplify complex concepts for any audience
• Experience in equity management, cap table management, or working within the startup ecosystem is highly desirable.

💚 Benefits

We are a remote-first team with an office in San Francisco. We do an team offsite to meet in person.

US-Based Benefits:

• Health insurance
• Unlimited PTO
• 401(k) Match

✨ Our Culture

TL&DR - Pulley is a unique fit, tailored for those who align with our values and culture. Discover the engaging culture of Pulley. We are looking for people who are excited about building a great company, not just working in a high-growth startup. In addition to function-specific skills, here are some traits that enable our team members to thrive:

• First Principles Thinking. We believe in breaking down problems into their most basic parts. We don’t reject ideas because they haven’t worked before. We understand “why did certain things work?” and apply it to our situation.
• Ship It & Iterate. Shipping is the starting line for learning. Ship something, talk to users, get feedback, and iterate. We focus on the inputs, on what we can control, not the outcomes. We take our best bets, and don’t fixate on the finish line.
• Boldly Honest & Aggressively Considerate. Being boldly honest means we push one another to act from first principles, set and hit goals, and ruthlessly prioritize. Being aggressively considerate means we care about each other as humans to win as a team. We speak up and embrace feedback.
• Default Yes. We believe that something is possible unless proven otherwise. Hard problems are often solved by people who didn’t know it was impossible.

We’re also inspired by the culture work done at other companies and plan to develop our own playbook here too. One of the concepts that resonate most with us is the importance of stunning colleagues. If you like the sound of our environment and you’re passionate about joining a team like the one we’ve described, we'd love to talk!

Annual Salary Range: $70,000—$90,000 USD