The Customer Success Manager will lead relationships with high-growth startups, ensuring product and service value, driving customer success, and managing renewals while improving customer experience operations.

Own and scale Pulley's content program: define narrative and content pillars, lead editorial direction and agency partnerships, design distribution and discoverability strategies (including SEO and AI-driven search), measure impact, and collaborate with Growth, Product Marketing, and Design to produce high-signal content that builds trust with founders and growing teams.

Build and maintain backend services, APIs, and data models powering Pulley's core equity platform. Own end-to-end delivery of complex features, work on persistence layer (schema, migrations, data integrity), and drive performance and reliability improvements. Collaborate with product, design, and frontend teams and mentor junior engineers to deliver scalable, maintainable systems.

Build and own interactive frontend features using React and TypeScript, partner with design and backend/AI teams, write testable code, improve frontend architecture, and contribute to shared components and best practices.

The Lead Marketing Innovation Manager at Pulley will identify and build new customer acquisition engines, focusing on measurable revenue impact through scalable marketing programs and collaboration across teams.