Implementation Specialist

Remote - USA

Summary:

In this role, you’ll be the driving force behind our customer’s implementation experience. You will be involved in all stages of our implementation process and will influence the dealer’s system utilization and their satisfaction with our tools and services.

You will meet with assigned dealership personnel virtually across the U.S, Canada and the Caribbean during discovery phase, QA and a 1-hour walkthrough with the client for our Accounting, Parts, Service, and Sales Solutions.

Ideal candidate has CDK Accounting Software expertise and be able to provide exceptional customer service. Applicant for this position should be empathetic, adoptable with excellent communication skills and interpersonal skills.  Be able to influence others through data driven information.

Responsibilities:

• Have a complete understanding of the products within the assigned workflow (i.e. parts, service, accounting, sales)

• Queries customer to determine what functionality and configuration will satisfy the customer’s business needs and make appropriate recommendations. Involve in Quality assurance and final configuration confirmations as per SLA.

• Consultants resolve issues and/or escalate accordingly. Employ CDK Global implementation processes and procedures

• Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.

• Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows, functionality gaps, product change requests, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting. 

• Demonstrates ability to act as a mentor and help to train new associates or associates new to a product set. 

• Monitors and documents associate trainee progress.

• Compliments on-site leadership efforts by directing focus on impactful project specific milestones and deliverables, improving customer experience and overall project quality. 

• Performs other related duties as assigned.

Qualifications:

• At least High School Diploma is required

• 4 or more years of Retail Automotive management and CDK Retail experience is required

• CDK Accounting Software Knowledge is required

• Attend to Detail and exceptional customer service

• Able to work cross functional teams

• Ability to perform lead roles on the projects

• Thorough understanding on at least one CDK Global workflow

• Be able to confidently make decisions and solve problems

• Be able to communicate, influence and manage time.

• Be able to help customers to manage changes.

• Be able to resolve conflicts

• Be able to perform basic math functions

• Be able to manage time and plan projects

Preferred Qualifications:

• Associate’s degree or equivalent knowledge/experience 

• Experience with CDK DMS, Parts, Sales and Services

• Retail Experience in additional CDK Workflows is preferred

• CDK Retail certification in primary Workflow is preferred

• Experience with other DMS software is an advantage.

• CDK Retail certification in core Workflow Add Ons is encouraged

• CDK Retail certification in additional Workflows is encouraged

Salary Range: $74,000 - $78,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.