Why Work at Reputation?
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Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
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We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.
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Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
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Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
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The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
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Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
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Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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Our Mission: We exist to forge relationships between companies and communities.
Implementation SpecialistJob Summary:
SaaS studies show that 30% of customer churn can be attributed to poor customer
implementation. That is why the Implementation Manager (IM) team is so crucial to
Reputation.com and their enterprise customer’s experience. As a member of the Professional
Services organization, your team will be responsible for the first step in the customer journey.
You will work closely with solutions architecture and customer success departments and your
team will interface with new customers and own the implementation process; efficiently and
effectively transitioning our customers to the next phase of their journey.
Responsibilities:
● Assess data quality issues and ensure new tenants are deployed with the best possible data set.
● Develop a deep understanding of the Reputation management platform.
● Manage the implementation of new business, to ensure client accounts are set up properly.
● Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
● Reproduce customer issues and if necessary file bug reports, escalate cases to Engineering and provide necessary documentation.
● Assist with the implementation of new tools and procedures that improve the overall Onboarding experience.
●Additional duties as assigned.
Qualifications:
● 1+ years experience providing technical support for SaaS-based software solutions preferred.
● Proven ability to think analytically and methodically with high attention to detail.
● Expert Microsoft Excel user.
● SalesForce platform experience preferred
● Excellent verbal and written communication skills with the ability to communicate technical concepts/explanations to non-technical users clearly and effectively.
● Excellent time management skills and the ability to thrive in a fast-paced, high growth, rapidly changing environment.
When you join Reputation, you can expect:
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Flexible working arrangements.
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Career growth with paid training tuition opportunities.
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Active Employee Resource Groups (ERGs) to engage with.
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An equitable work environment.
Our employees say it best:
According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.
Our employees highlight our:
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Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.”
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Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.”
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Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”
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Balance- “Great work life balance and awesome team environment!”
Diversity Programs & Initiatives:
Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.
At Reputation, we believe in:
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Diversity: Embracing a culture that values uniqueness.
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Inclusion: Inviting diverse groups to take part in company life.
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Belonging: Helping each individual feel accepted for who they are.
"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation
Additionally, we offer a variety of benefits and perks, such as:
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Flexible PTO
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Paid company holidays
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4 company provided, “Recharge Days”, which are wellness days off for the entire company
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Several active Employee Resource Groups (ERG’s) to help foster inclusion and community
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Employee Assistance Program
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Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi
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Fetch Pet Insurance
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401K
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Health, dental and vision insurance
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Paid maternity leave
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Employer paid short term and long term disability and life insurance
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.
Applicants only - No 3rd party agency candidates.
Top Skills
What We Do
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow.
