Implementation Specialist
Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.
Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.
But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online.
Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.
What We Offer
- Comprehensive Benefits: Health, dental, vision, retirement plans with company match, PTO, parental leave and an education & training fund ($1,000 local currency annually). Benefits vary by geography and will be discussed in more depth during the interview process.
- Flexible Hybrid Working Environment: Our offices provide weekly lunches, delicious coffee and frequent social events. Dedicated parent rooms, gyms (in some locations), lounge spaces and flexible workstations create an environment that supports your well-being.
- Wellness: We provide a variety of workshops, wellness events and a free subscription to the Headspace app to help our team members perform at their best.
- Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.
Position Summary:
Reporting to the Manager, Implementation, we are looking for an Implementation Specialist within the Customer Success department who will be responsible for onboarding and providing technical and business support to our clients and partners. We are looking for a technically sound, team-orientated, customer savvy, and passionate individual looking to make an impact and progress their career.
This is a full-time position in our Mount Pleasant, Vancouver office, walking distance from shops, restaurants, and public transport.
Primary Duties and Responsibilities:
- Provide an exceptional customer service experience to ensure that Trulioo maintains our position as the leading trusted partner in Identity Verification
- Support complex technical implementations of Trulioo’s products and services with key global clients
- Support the management and monitoring of beta testing of new product features and enhancements
- Collect, diagnose and summarize application issues and escalate to relevant stakeholders internally
- Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs
- Collaborate with other departments including; Product, Development, Dev Ops and Management to build customer feedback loops and drive constant improvement
- Training and Education - supporting our clients in their usage of Trulioo’s suite of products
- Document customer communications and recurring technical issues to support product quality programs and product development
- Contribute to Support Knowledge Base Articles and FAQs
- Contribute to customer success initiatives when needed
Key Technical Skills:
- The ability to think critically, troubleshoot proactively and solve complex customer problems
- Comfortable working independently and in a team environment including supporting projects with remote employees in other offices
- Strong aptitude with and ability to learn new technologies quickly
- Understanding of of relational database management systems and how they integrate with applications
- Available to work flexible hours/shifts, including on-call during evenings, weekends and statutory holidays
- Capability to excel in a data-driven, metrics-oriented environment
- Meticulous attention to detail
- Written and verbal fluency in English, other language is an advantage
Education and Experience:
- Post-Secondary Degree or equivalent level of technical experience and skills
- In-depth knowledge of RESTful API and API integrations
- Working experience with JSON is a must. Exposure to Javascript, SQL, React.js, and Node.js is also desirable
- 3+ years of relevant implementation consulting experience
- Experience working with Strategic and Enterprise customers
- Experience with organization and project management tools such as Jira, Confluence, GSuite, MS Project, etc. is desirable
- Ability to thrive in a fast-paced and changing environment with little or no supervision
Pay Transparency (Vancouver)
We take a market-based and data driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location and scope.
Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience and location.
Annual Salary
$60,000—$70,000 CAD
Thriving at Trulioo
At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.
We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.
Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.
Privacy Notice
As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.
