Implementation Specialist
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
Location: US, Remote
About NICE and ContactEngine…
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the 100 largest corporations in the world, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Innovation efforts in cloud-native open platforms, artificial intelligence and analytics is driving rapid growth of our software products.
ContactEngine has become a part of the NICE CX suite and is a market leader in proactive conversational AI.
ContactEngine is a cloud-hosted conversation platform. Proactive and omni-channel, we leverages artificial intelligence, natural language understanding and machine learning so that global brands can transform their customer journeys. We disrupts the traditional call-centers; just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, we can drive corporate KPIs harder and faster, at the same time as improving the customer experience.
Join our fantastic implementation team and help make us the world's #1 customer conversation engine. We use proactive conversations powered by artificial intelligence to transform customer communications for global brands. We are looking for implementation consultant who can bring fresh ideas, creative solutions, and curiosity to learn continually.
More about the role…
As an implementation consultant, you will work on projects that are critical to our Client's success. Our implementation consultants are versatile leaders that enthusiastically take on new challenges as we continually push our technology forward.
You will work within the implementation team, at the heart of all activity. In consultation with the Customer Success team, Product development, and AI innovation teams you will help design and implement the business and technical requirements to successfully deliver ContactEngine deployments for multiple clients.
Key Responsibilities…
- Learn Client’s business processes to define and document requirements for automated transactions of proactive customer journeys
- Document End to End Application Integration Specifications
- Configure, perform E2E testing, debug and deploy the SaaS platform based on client requirements.
- Define and implement ContactEngine customer journey optimization strategies by utilizing data analytics in conjunction with a deep understanding of the ContactEngine transactional data model.
- Write queries in SQL and build reports and dashboards.
- Collect, organize, analyze, and disseminate information with attention to detail and accuracy
- Write and debug code snippets (in JavaScript).
- Build and test APIs (C#).
- Work with Customer Success Managers, Product development, and AI innovation teams to implement the business and technical requirements of ContactEngine deployments for Market Trials and Production releases.
Knowledge/Experience…Basic Qualifications:
- Bachelor's/Graduate degree focused on STEM or equivalent practical experience.
- Knowledge of basic programming languages and data structures.
- Knowledge of databases (SQL).
- Curious with a passion for learning
- A keen problem solver
- Ability to successfully work in a team-oriented, highly collaborative environment.
Preferred Qualifications:
If you don't have these but are willing to learn, please apply:
- Graduated with a degree in Computer Science, Business Analytics, Data Analytics.
- Technical expertise in data structure extraction and summarization.
- Experience with JavaScript, C#, SQL
- Experience with integration tools.
- Application knowledge of Excel, BI tools, Postman (or other API development environments).
- Ability to learn other coding languages as needed.
- Additional knowledge and experience in Java and RESTful services a plus.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.