RotaMaster, is a subsidiary of M3 Inc., which has been providing online workforce management tools to health & care organisations since 1999. We’re always growing our product offering and moving into new markets and have two core products on the market – RotaMaster and Rotify.
RotaMaster is a well-known system in Out of Hours and other Primary Healthcare markets and is typically used by larger enterprise customers. In the past 5 years, the number of customers using RotaMaster has more than doubled, and we want to keep that trend going.
Rotify is our newest platform, designed to be used in smaller healthcare environments and SMEs and has a real focus on ease of use and simplicity. Customers will sign up online for a free trial and have a variety of flexible subscription options. Our job is to make sure that they choose the right one for them.
Role Overview
The Implementation Specialist is responsible for the end-to-end implementation of Rotamaster. Working closely with customers and internal teams, you will develop a thorough understanding of their operational, HR, rostering, and payroll processes to provide expert consultancy, training, and implementation guidance that supports successful adoption and an exceptional customer experience.
Key Responsibilities
- Project & Lifecycle Management
- Manage assigned implementation projects simultaneously from initiation through to go-live, ensuring timelines, milestones, and scope are effectively delivered.
- Coordinate project activities across internal teams and customer stakeholders.
- Create, maintain, and oversee project plan documents, identifying risks and implementing mitigation plans.
- Ensure the successful completion of User Acceptance Testing (UAT).
- Provide weekly project status reports to the Head of Project Management and key stakeholders.
- Customer Engagement & Consultancy
- Act as the primary point of contact and build strong, ongoing relationships with customers throughout the implementation lifecycle.
- Facilitate regular project meetings to manage customer expectations and provide clear communication and progress updates.
- Deliver professional consultancy, onboarding, and training while confidently navigating complex software.
- Identify unmet customer needs and potential upsell opportunities to share with the sales team.
What We're Looking For
- Ability to manage multiple projects simultaneously
- Track record implementing complex software, specifically within the healthcare space
- Expertise implementing HR and workforce solutions
- Strong interpersonal skills with ability to influence diverse stakeholders
- Excellent attention to detail with excellent planning and prioritisation
- Aptitude for problem-solving and strong analytical skills
About M3 EU:
M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.
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Skills Required
- Ability to manage multiple projects simultaneously
- Track record implementing complex software within the healthcare space
- Expertise implementing HR and workforce solutions
- Strong interpersonal skills and ability to influence diverse stakeholders
- Excellent attention to detail, planning, and prioritisation
- Problem-solving aptitude and strong analytical skills
What We Do
M3 USA believes in growth, for our company and for the people who drive it's success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, of which M3 USA is a part, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe. M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our live programs are delivered by clinical educators who are credentialed healthcare professionals. They provide strategic solutions to address the gaps that occur in clinical practice in the management of chronic diseases while also improving access for sales representatives. Those solutions include disease state knowledge, appropriate patient diagnosis, adherence, best practices, treatment to guidelines and REMS programs. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange and is a global leader in digital solutions in healthcare and has acquired dozens of companies across the globe. M3 Inc has had consistent growth since inception in 2000, with over 500 million dollars in revenue. Our great success is due to the skills and the high performance of our people, and has helped us attract some of the world’s leading talent from the most respected universities and Fortune 100 companies.
