Implementation Specialist

Posted 5 Hours Ago
Be an Early Applicant
11 Locations
Remote
Mid level
Information Technology • Software
The Role
Guide clients through PRM software implementations by conducting discovery, configuring platforms, documenting requirements, managing timelines, providing technical guidance and training, troubleshooting issues, and supporting onboarding and adoption. Collaborate with support, development, and sales teams while managing multiple implementations and maintaining strong client relationships.
Summary Generated by Built In

About DevSavant

At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.
Key Responsibilities:

  • Guide clients through the implementation process of the client PRM solutions

  • Configure and customize PRM platforms according to client requirements

  • Conduct discovery sessions to understand client needs and business processes

  • Create and maintain project timelines and implementation schedules

  • Provide technical guidance and best practices to clients

  • Document client requirements and configuration specifications

  • Collaborate with internal teams including support, development, and sales

  • Deliver platform training to client teams

  • Troubleshoot technical issues during implementation

  • Ensure successful client onboarding and platform adoption

Requirements:

  • 2-4 years of experience in software implementation, customer success, or related field

  • Strong technical aptitude and ability to learn new technologies quickly

  • Excellent project management and organizational skills

  • Outstanding verbal and written communication abilities

  • Experience working directly with clients in a technical capacity

  • Problem-solving mindset with attention to detail

  • Ability to manage multiple implementations simultaneously

  • Proficiency with MS Office Suite and project management tools

  • English level: B2 Advanced

Power Skills:

  • Clear verbal communication

  • Written communication

  • Active listening

  • Presentation skills

  • Time management

  • Prioritization

  • Organization

  • Attention to detail

  • Multitaskin

  • Relationship building

  • Customer service orientation

Skills Required

  • 2-4 years of experience in software implementation, customer success, or a related field
  • Strong technical aptitude and ability to learn new technologies quickly
  • Excellent project management and organizational skills
  • Outstanding verbal and written communication abilities
  • Experience working directly with clients in a technical capacity
  • Problem-solving mindset with attention to detail
  • Ability to manage multiple implementations simultaneously
  • Proficiency with Microsoft Office Suite and project management tools
  • English proficiency at B2 Advanced level
  • Clear verbal communication, written communication, active listening, and presentation skills
  • Time management, prioritization, organization, multitasking, attention to detail, relationship building, and customer service orientation
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The Company
HQ: San Mateo, California
93 Employees
Year Founded: 2020

What We Do

DevSavant provides comprehensive technology solutions to Savant Growth's portfolio companies. Our data scientists and developers are experts in the fields of data analytics, software development, and AI. DevSavant’s engineers work across the spectrum of full-stack technology solutions for the B2B SaaS industry, helping you growing company tackle its toughest challenges and giving you the freedom to focus on what matters most, the future of your business

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