The Role
Coordinate software implementation projects for clients, including requirements gathering, HotelKey PMS configuration, data migration verification, technical support, client training, and documentation. The role partners with client IT teams and senior implementation leads while helping ensure successful system adoption and client satisfaction.
Summary Generated by Built In
As an Implementation Specialist, you will work closely with senior implementation leads and technical teams, you will coordinate project activities, contribute to system configuration and data migration, and ensure that client requirements are met efficiently. This role bridges hands-on implementation with project coordination, making it ideal for professionals looking to grow into a management or senior technical role.
Responsibilities
- Work with client IT teams to implement HotelKey PMS.
- Understand client requirements and offer applicable solutions.
- Automated and manual verifications of data load.
- Provide technical support throughout the duration of the implementation
- Assist and train clients in installing the new software and how to use it.
- Create handbooks and online help section to accompany software
Requirements:
- Bachelor’s Degree or Diploma in Computer Science, Information Technology, or related field.
- Working knowledge of SQL, Python, AWS; familiarity with XML, JSON, and network debugging tools like Charles Proxy.
- Strong verbal and written communication skills.
- Excellent problem-solving and organizational skills.
- Experience in customer-facing roles with the ability to manage expectations and communicate effectively.
Skills Required
- Bachelor's degree or diploma in Computer Science, Information Technology, or a related field
- Working knowledge of SQL, Python, and AWS
- Familiarity with XML, JSON, and network debugging tools such as Charles Proxy
- Strong verbal and written communication skills
- Excellent problem-solving and organizational skills
- Experience in customer-facing roles with the ability to manage expectations and communicate effectively
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The Company
What We Do
HotelKey was founded in 2015 and today counts seven large enterprise chains among its clients. HotelKey’s client portfolio includes roughly 1.25 million rooms live and over 18,000 hotels under contract, including more than 800 independent hotels, mainly in the U.S. In addition to its industry-leading PMS solution, HotelKey also offers an enterprise-grade central reservations system and point-of-sale system, along with a host of other products and services specifically designed for the hospitality industry
