Implementation Specialist
We are looking for an Implementation specialist to join our global implementation team. This individual would be responsible for supporting and delivering customer implementations, post-sales, for Elsevier’s higher education products, including Interfolio and Pure.
This role works directly with higher education and research institutions to deliver successful software implementations that streamline academic workflows, research management, and data-driven decision-making.
You will act as a trusted partner to customers—guiding them through onboarding, configuration, data integration, and adoption—while collaborating cross-functionally with internal teams. This is an entry-level role designed for individuals developing expertise in project delivery, client engagement, and technical implementation.
Responsibilities
- Supporting and managing customer implementation projects from post-sale through go-live
- Developing and executing project plans, including timelines, milestones, and deliverables
- Coordinating internal and external stakeholders to ensure alignment and progress
- Serving as primary point of contact for customers during implementation
- Conducting regular status meetings and provides project updates
- Advising customers on product configuration and best practices
- Supporting data migration and integration activities (e.g., data validation, formatting, basic ETL coordination)
- Performing basic troubleshooting and escalates issues as needed
- Delivering customer training sessions (virtual and/or onsite)
- Collaborating cross-functionally with Product, Engineering, Sales, and Customer Success teams
- Maintaining implementation documentation and contributes to process improvements
- Supporting multiple concurrent implementation projects
Requirements
- Have a bachelor’s degree or equivalent experience required-1–2 years of relevant experience in implementation, project coordination, customer success, or related field.
- Carry a CAPM Certification or working towards it.
- Display foundational understanding of SaaS implementation methodologies.
- Have basic/high-level knowledge of data integration concepts (e.g., APIs, XML, ETL processes).
- Have exceptional organizational and time management skills.
- Display effective written and verbal communication skills.
- Able to manage multiple priorities and deadlines.
- Display a customer-focused mindset with problem-solving capability.
- Are proficient with standard business tools (e.g. Microsoft Office).
- Have familiarity with project management tools (e.g., Monday.com, Jira, Confluence, Sales Force or similar) valued.
- Are accountable for their work output and has detailed follow-through skills
- Able to work on moderately complex implementation projects with guidance.
- Able to impacts customer onboarding experience and early product adoption.
- Able to handle multiple projects simultaneously with defined scope.
- Able to travel-limited travel may be required (e.g., customer onsite visits).
Work in a Way That Works for You
We promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals—supporting both your immediate responsibilities and long-term goals.
Working for You
We offer a comprehensive benefits package, including:
Health benefits: medical, dental, and vision coverage
Retirement benefits: 401(k) with match and Employee Share Purchase Plan
Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
Family benefits: parental leave, adoption, and surrogacy support
Savings accounts: HSA, FSA, dependent care, and commuter benefits
Paid time off, plus volunteer and Employee Resource Group participation days
About the Business
As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes. By combining trusted content with advanced analytics, we support research, education, and clinical practice. At Elsevier, your work contributes to solving global challenges and building a more sustainable future.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Bachelor's degree or equivalent experience
- 1–2 years of relevant experience in implementation, project coordination, customer success, or a related field
- CAPM certification or active pursuit of CAPM certification
- Foundational understanding of SaaS implementation methodologies
- Basic or high-level knowledge of data integration concepts, including APIs, XML, and ETL processes
- Exceptional organizational and time management skills
- Effective written and verbal communication skills
- Ability to manage multiple priorities, projects, and deadlines
- Customer-focused mindset with problem-solving capability
- Proficiency with standard business tools such as Microsoft Office
- Familiarity with project management tools such as Monday.com, Jira, Confluence, or Salesforce
- Ability to manage moderately complex implementation projects with guidance
- Ability to support customer onboarding and early product adoption
- Ability to travel for limited customer onsite visits
Elsevier Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elsevier and has not been reviewed or approved by Elsevier.
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Leave & Time Off Breadth — Feedback suggests paid time off spans vacation, holidays, sick days, bereavement, military leave, and volunteer time. Family-related leave options are also emphasized as part of the package.
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Healthcare Strength — Feedback suggests medical, dental, vision, life insurance, wellness initiatives, and an EAP form a comprehensive health offering. Gym support and wellbeing hubs reinforce an ongoing health and wellness focus.
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Retirement Support — Feedback suggests retirement programs include a 401(k)/retirement plan and pension options, with long-term savings vehicles such as an employee stock purchase plan also available. These elements contribute to a sense of financial security beyond base pay.
Elsevier Insights
What We Do
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, and deliver better care. Because informed decisions lead to better outcomes, Elsevier is a leader in information and analytics for customers across the global research and health ecosystems. Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems.
