i3 Verticals

Implementation Specialist (On-Site/Hybrid GA Territory Required)

Posted 3 Days Ago

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Canton, GA, USA

Hybrid

Mid level

Fintech

The Role

Implements software solutions for customers by gathering requirements, assessing environments, configuring systems, validating data, conducting demonstrations and training, supporting testing and go-live, troubleshooting issues, and coordinating transition to support. The role also manages stakeholder communication, tracks project risks and milestones, documents implementation practices, and supports enhancement scoping and prioritization. Travel up to 40% is required within the Georgia territory.

Summary Generated by Built In

JOB TITLE: Implementation Specialist

FLSA STATUS: Exempt

DEPARTMENT: Enterprise Solutions

REPORTS TO: Associate Director, Implementations

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Canton, GA

TRAVEL: Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

Review contracts with the Project Manager to understand the scope of work, deliverables and special requirements.
Collaborate with internal and customer stakeholders to gather business requirements and understand operational processes.
Assess customer’s technology environmental, system requirements and accessibility.
Prepare and conduct software demonstrations.
Configure software solutions to meet the customer’s business and operational requirements.
Perform quality assurance reviews of system configurations and converted data prior to deployment.
Deliver remote and onsite training for administrators, end users, and other customer stakeholders.
Provide implementation support throughout testing, go-live, and the post-deployment stabilization period.
Troubleshoot and resolve configuration issues, and customer-reported concerns.
Coordinate with Support team to ensure a smooth transition from implementation to the maintenance phase.
Maintain proactive communication with customers and internal teams regarding project status, risks, issues, and milestones.
Build and maintain positive working relationships with customers, partners, and cross-functional teams.
Follow established implementation methodologies and document process improvements, procedures, and best practices as needed.
Evaluate customer enhancement requests and collaborate with internal departments to support scoping and prioritization efforts.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

Associate degree in computer/software-related field or 3+ years of software implementation experience
Excellent communication skills with the ability to build collaborative relationships
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Self-starter
Detail-oriented
Ability to prioritize work and meet deadlines

Qualifications Experience Required Software support and implementations Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

Associate degree in a computer or software-related field, or 3+ years of software implementation experience
Excellent communication skills and ability to build collaborative relationships
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Self-starter
Detail-oriented
Ability to prioritize work and meet deadlines
Bachelor's degree in a computer or software-related field, or 5+ years of software or IT customer service experience
3+ years of experience in a software, training, and implementation environment
1+ years of experience with court projects
General court knowledge

i3 Verticals Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about i3 Verticals and has not been reviewed or approved by i3 Verticals.

Retirement Support — 401(k) and Roth 401(k) plans include employer matching, and HSA matching is also described in company materials. This structure provides baseline retirement savings support even if the exact match formula is not publicly detailed.
Flexible Benefits — A wide menu of options—FSAs/HSAs, voluntary disability, critical illness, accident, and pet coverage, plus an EAP—allows some customization and choice. Core medical, dental, and vision coverage with 24/7 virtual doctor visits further broadens how care can be accessed.
Wellbeing & Lifestyle Benefits — Virtual doctor access and an Employee Assistance Program offer convenient wellness support. These resources complement the standard health coverage and other protections listed by the company.