Implementation Specialist @Mercer

Company:Mercer

Description:

We are seeking a talented individual to join our GBM Lite Implementation team at Mercer Operations & Technology, a Marsh business. This role will be based in Cluj. This is a hybrid role that has a requirement of working at least three days a week in the office.

The GBM Lite Implementation Specialist will manage end-to-end implementations for GBM Lite clients, ensuring fast, consistent, and high-quality onboarding across multiple geographies. You will work closely with Account Directors, Account Managers, Project Managers, GBM Local and admin teams to set up technology solutions, secure local appointments, and hand off clients to the Client Services team for ongoing support.

We will count on you to:

• Serve as the primary client implementation contact for GBM Lite clients, managing implementation timelines and priorities in partnership with the Account Manager.
• Ensure clients are fully implemented in contractually agreed markets quickly to accelerate revenue capture and deliver a consistent client experience.
• Apply implementation best practices, leveraging tools, templates and playbooks to drive efficiency and consistency across geographies.
• Oversee initial technology setup (BM+), support client demos/training during implementation, and coordinate with local teams to secure appointments.
• Track and report implementation metrics, document issues, and escalate to Client Services as required to ensure smooth handoffs.
• Foster strong collaboration with Client Services and other cross-functional stakeholders to maintain a ‘one team’ client experience.

What you need to have:

• Excellent proficiency in English (additional languages a plus).
• Minimum 2 years’ experience working in an international, client-facing role within a matrix organization.
• Strong stakeholder management and presentation skills, with the ability to work collaboratively across cross-functional teams.
• Proficiency in Microsoft Word, PowerPoint and Excel; detail-oriented and structured in approach.

What can you expect?

• A fast-paced, client-facing implementation role focused on delivering consistent, high-quality onboarding for GBM Lite clients.
• Regular interaction with global teams and clients; coordinated across time zones when required.
• An opportunity to contribute to implementation standards, processes and continuous improvement initiatives that drive client experience and revenue capture.

What makes you stand out?

• Experience in international benefits or Global Benefits Management (preferred).
• Demonstrated ability to drive implementation efficiencies using best practices, templates and tracking metrics.
• Proven ability to manage client relationships during implementation and to operationalize handoffs to ongoing Client Services.

 
Why join our team: 

• We help you be your best through professional development opportunities, interesting work, and supportive leaders; 
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities; 
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being; 
• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary); 
• 30+ days off (including legal days, birthday, public holiday replacements, and benefits options); 
• Performance bonus scheme; 
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge; 
• Core benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance. 

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.