With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia.
We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets.
Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together.
If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you.
The Opportunity
As a Junior Implementation Specialist, you will support publishers and merchants throughout their integration journey with Coda from initial setup to post-launch operations. You’ll assist in guiding partners through our API, troubleshoot technical issues, and ensure a smooth go-live experience. This is a hybrid technical-operations role ideal for someone eager to grow their API knowledge and project coordination skills.
What you'll do
Assist merchants during integration across all Coda products (Payin, Payout, and others) with sandbox setup, test credentials, and Coda Portal configuration
Answer basic technical questions about API behavior and configuration
Troubleshoot common issues such as callback failures, parameter mismatches, or invalid environment setup
Join live technical sessions with publishers to understand client needs and provide integration guidance
Track open issues and escalate when needed
Follow up with internal teams (Product, Dev, Commercial) to confirm readiness
Support integration UAT and checklist validation
Set expectations on timelines and communicate proactively with publishers throughout integration
Monitor performance in the early launch phase and report anomalies (e.g., low CR or payment errors)
Help partners configure automated reporting via SFTP or Webhook
Support discrepancy investigation (e.g., duplicate callbacks, invalid amounts)
Maintain internal documentation and build/update runbooks and FAQs from recurring cases
Suggest improvements based on common queries
Liaise with Technical Support team post-launch for case handover
Coordinate with Compliance and Finance teams on Payout KYC or reconciliation clarification
Work closely with senior specialists for knowledge sharing and case learning
Integration Support
Go-Live Coordination
Post-Launch Support
Internal Collaboration
What you'll bring
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
Familiarity with API integration concepts (REST preferred)
Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
Familiarity with Jira (ticketing), GitBook/API documentation, and log-reading for troubleshooting is a plus
Ability to translate technical concepts for non-technical publishers across a multilingual partner base
Strong problem-solving and communication skills
Native Mandarin speaker with professional reading and writing skills in Chinese, and fluent in English
A willingness to learn and grow in a fast-paced technical environment
Skills Required
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
- Familiarity with API integration concepts, preferably REST
- Ability to translate technical concepts for non-technical publishers
- Strong problem-solving and communication skills
- Native Mandarin proficiency with professional Chinese reading and writing skills
- Fluent English
- Willingness to learn and grow in a fast-paced technical environment
- Hands-on experience with Postman, SQL, or basic scripting
- Familiarity with Jira, GitBook/API documentation, and log-reading for troubleshooting
Coda (coda.co) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coda (coda.co) and has not been reviewed or approved by Coda (coda.co).
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Fair & Transparent Compensation — Pay philosophy is publicly articulated and includes a flexible structure that lets candidates choose among three salary/equity mixes, which feedback suggests increases perceived transparency and control. Sentiment indicators tied to the docs company point to strong satisfaction with compensation and total rewards.
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Equity Value & Accessibility — Offer design provides accessible equity through multiple salary/equity mix options, enabling people to align compensation with cash versus upside preferences. Higher-end total compensation reports for certain roles reinforce the perceived value of equity in the package.
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Healthcare Strength — Health coverage is described as strong, with employer‑verified medical benefits and at least one report of a $0 employee premium. Core categories such as parental leave, sick leave, and vacation/PTO are also highlighted.
Coda (coda.co) Insights
What We Do
Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions. With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia. We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets.
