Implementation Specialist - LinOS

Plan:

• Assist in maintaining and tracking site-specific implementation schedules providing updates and adjustments as needed.
• Support operations (including Special Ops) by gathering data on site workflows, identifying potential issues, and documenting expected impacts of LinOS changes.
• Ensure prework tasks are completed on schedule and proactively communicate any scheduling concerns or conflicts.

Organize:

• Work closely with operations, project management, software engineering, product, application support, and other teams to ensure necessary resources and readiness for implementations.
• Participate in site assessments and preparatory activities including data collection, documentation, and pre-implementation testing.
• Maintain accurate records of implementation activities and capture exceptions, issues, and lessons learned for future improvements.

Execute:

• Support and facilitate software implementations ensuring standard processes and best practices are followed.
• Execute tasks related to prework, cutover, go-live, and hypercare while following established implementation procedures.
• Act as an on-site or remote support resource, troubleshooting issues, escalating concerns, and assisting in resolving gaps.

Improve:

• Contribute to the continuous improvement of the LinOS implementation process by identifying gaps, inefficiencies, or opportunities for enhancement.
• Document technology or process-related issues encountered during implementations and escalate to the appropriate teams for resolution.
• Gather and analyze post-rollout feedback to refine implementation timelines, resource planning, and best practices.
• Monitor facility-level KPIs and provide input on areas where improvements may be needed.

Required Skills and Abilities:

• Be receptive to coaching and actively seek feedback for continuous improvement.
• Manage multiple tasks and priorities effectively within a fast-paced, agile environment.
• Organize work efficiently while maintaining clarity on priority and sequencing of tasks.
• Communicate effectively - both verbally and in writing - across cross-functional teams.
• Demonstrate problem-solving skills and a proactive approach to addressing challenges.
• Adapt to new technologies, business processes, and implementation methodologies.
• Take accountability for assigned tasks ensuring timely and high-quality execution.
• Collaborate effectively asking for help when needed and aiding others.
• Be willing and able to travel up to 70% (up to ~3 weeks in a given month).

A LinOS Implementation Specialist is responsible for the successful conversion of traditionally-operated Lineage facilities to the LinOS platform.  LinOS doesn’t replace the existing WMS; instead, it augments it with warehouse control and execution system technologies and associated algorithms.  That said, the amount of change management, training, and configuration needed is akin to full technology conversion, and the process requires a high degree of planning, coordination, and execution as well as deep knowledge of warehouse operations and associated hardware and software.
At Lineage, the aim is not to build the largest technology team; we are creating a small, highly skilled group that focuses on having right mix of talents, skills, and the capacity to learn in areas that define our core differentiation.  We leverage cloud services, best-of-breed libraries and components, and external teams to augment our capabilities with sufficient capacity.  This means that in addition to being a hands-on technologist, you also need to be able to collaborate with internal and external partners to deliver.
As a company, Lineage builds state-of-the-art systems to make our employees productive, to meet and exceed our customers’ expectations, to assist in our growth, and to create a technology platform that enables Lineage to achieve its vision of transforming the food supply chain. This is a critical role in that journey, and it will require someone who has a true passion for implementing cutting-edge and constantly-evolving logistics technology.

Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.